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AIOPs - Troubleshooting, Common Issues and Best Practices

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Article ID: 190815

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Updated On:

Products

DX Operational Intelligence DX Application Performance Management CA App Experience Analytics

Issue/Introduction

The following is a high-list of techniques and suggestions to employ when troubleshooting performance, display and configuration issues

A) Openshift / Kubernetes
B) DX Platform Installer
C) Data Platform (Cluster Management, Login, Postgres, Jarvis, Elastic, NASS, TAS)
D) DX Dashboards
E) DX Operational Intelligence
F) DX Application Performance Management

 

Environment

DX Platform Installer 20.x and higher
DX Operational Intelligence 20.x and higher
DX Application Performance Management 20.x and higher
DX AXA 20.x and higher

Resolution

Common Issues

A) Openshift / Kubernetes

 

 

B) DX Platform Installer

NFS

 

Sizing Calculator

 

Installation Templates

 

Installation issues

 

Post Installation

 

Upgrade issues

 

HOTFIXES

 

 

C) DX Platform (Cluster Management, Login, Postgres, Jarvis, Elastic, NASS, TAS)


Login issues


Jarvis (kafka, zookeeper)

 

ElasticSearch

 

REST API

 
 

Notifications (Emails, Webhooks, Ticketing) 

 

 

E) DX Operational Intelligence 

 

Alarms Analytics

 

Situations

 

Performance Analytics

 

DSP / DSP Integrator / Anomaly Detection

 

Predictive Insight / CPA / Capacity Analytics

 

Service Analytics

 

Integrations

Integration with UIM

    • DX OI integration with UIM - Troubleshooting, Common Issues and Best Practices

OI 20.x  : https://knowledge.broadcom.com/external/article/207711
OI 1.3.x : https://knowledge.broadcom.com/external/article/144181

Integration with NetOps PM and NFA

Integration with Spectrum

Integration with APM 10.7

    • DX OI integration with APM 10.7 - Troubleshooting, Common Issues and Best Practices
 

 

F) DX Application Performance Management (APM)

Traces Tab

 

Business Transactions

 

Upgrade

 

ACC Command Center

 

Tenant data migration

 

Compatibility Guides

DX OI

https://support.broadcom.com/external/content/release-announcements/DX-Operational-Intelligence-Interoperability/18129

DX APM

https://techdocs.broadcom.com/us/product-content/status/compatibility-matrix/application-performance-management-compatibility-guide.html?r=2
https://support.broadcom.com/external/content/release-announcements/CA-APM-Release-and-Support-Lifecycle-Dates/3058

 

Youtube Playlists

DX OI 

https://www.youtube.com/playlist?list=PLynEdQRJawmxJMNgDiLiCxa1lY8mdNGCE

DX OI integrations

https://www.youtube.com/playlist?list=PLynEdQRJawmyTGCbQOCXxpp3umLjJHtAL 

https://www.youtube.com/playlist?list=PLynEdQRJawmzPUlRsE07wibObVR4R9_3L

DX Dashboards

https://www.youtube.com/playlist?list=PLynEdQRJawmxyamCxLF8zy3L_gAM1ZlGb

https://www.youtube.com/playlist?list=PLynEdQRJawmyWfK7OOB_woXchiTSKsprH 

DX APM

https://www.youtube.com/playlist?list=PLynEdQRJawmyo3BPtHwktb5G2InPa7gMF

DX AXA

https://www.youtube.com/watch?v=Q-c0e4NiUgE&list=PLynEdQRJawmyYyuacvctTh-hIVDcCjLjD&index=9 

DX NEtOps

https://www.youtube.com/playlist?list=PLynEdQRJawmw2wb-7NevTw25xU-UN9iwp

Automic

https://www.youtube.com/playlist?list=PLynEdQRJawmynZKKqIh-aD5M2T0Lbp8Yv 

 

AIOps Notifications

https://support.broadcom.com/user/notifications.html