AIOPs Troubleshooting and Common Issues
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AIOPs Troubleshooting and Common Issues

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Article ID: 190815

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Updated On: 01-17-2025

Products

DX Operational Intelligence DX Application Performance Management CA App Experience Analytics DX APM SaaS DX OI SaaS DX SaaS DX Unified Infrastructure Management (Nimsoft / UIM) CA Spectrum DX NetOps DX Operational Observability

Issue/Introduction

The following is a high-list of techniques and suggestions to employ when troubleshooting performance, display and configuration issues in AIOps

Environment

  • DX O2
  • DX Platform
  • DX APM
  • DX OI
  • DX AXA

 

Resolution

A) Openshift / Kubernetes / Docker 

 

Kubernetes


Openshift


Docker Registry

 

B) HOTFIXES

AIOps on-premise HOTFIXES

 

C) DX Platform Installer

Performance 

 

License / Telemetry

 

NFS

 

Entropy

 

Installation issues

 

Post Installation

 

RBAC

 

 

C) DX Platform (Tenants, Login, Postgres, Elastic, NASS, TAS)

 

Maintenance Windows

 

LDAP Authentication

 

Onboarding (DX Admin Emails)


Login issues


Jarvis (kafka, zookeeper, kron)

 

ElasticSearch

 

Postgres

 

NAS

DX AIOps - apmservices-nass pod restarting : org.rocksdb.RocksDBException: Sst file size mismatch: ./data/nass_spooldb

 

REST API

 
 

 

Notifications (Emails, Ticketing, Webhooks) 

Emails

 

ITSM Manual Grouping of Alarms

 

Service Desk Management (SDM)

 

 

OnPrem UI 

 

 

E) Services

 

F) Alarms

 

G) Triage

 

H) Predictions

 

 

I) Inventory

 

J) Integrations

 

NetOps 

 

Spectrum 

 

UIM 

 
 

K) DX RESTMon

 

 

L) DX Application Performance Management (APM)

 

APM Agents

 

APM Configuration files

 

UI / Experience View / Map

 

Traces

 

Upgrade

 

ACC Command Center

 

M) DX App Experience Analytics (AXA)