AIOps - Jarvis (kafka, zookeeper, elasticSearch) Troubleshooting
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AIOps - Jarvis (kafka, zookeeper, elasticSearch) Troubleshooting


Article ID: 189119


Updated On:


DX Operational Intelligence DX Application Performance Management CA App Experience Analytics



- New alarms don't appear in OI Console
- ServiceNow tickets creation is not working
- Alarms are not getting updated
- New tenants don't appear in Elastic queries, ERROR 400 and 500 in OI Service and Performance Analytics 

The following is a high-list of techniques and suggestions to employ when troubleshooting Jarvis (kafka, zookeeper, elasticsearch) common performance and configuration issues.

A) Checklist 
B) What diagnostic files should I gather for CA Support?



DX AIOps 2x



B) What to collect if the problem persist?

If after applying the above checks and recommendations the problem persist, collect the below logs and contact Broadcom Support:


Additional Information

AIOPs - Troubleshooting, Common Issues and Best Practices