- New alarms don't appear in OI Console
- ServiceNow tickets creation is not working
- Alarms are not getting updated
- New tenants don't appear in Elastic queries, ERROR 400 and 500 in OI Service and Performance Analytics
The following is a high-list of techniques and suggestions to employ when troubleshooting Jarvis (kafka, zookeeper, elasticsearch) common performance and configuration issues.
B) What diagnostic files should I gather for CA Support?
DX AIOps 2x
If after applying the above checks and recommendations the problem persist, collect the below logs and contact Broadcom Support: