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AIOPs - Troubleshooting, Common Issues and Best Practices

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Article ID: 190815

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Updated On:

Products

DX Operational Intelligence DX Application Performance Management CA App Experience Analytics

Issue/Introduction

The following is a high-list of techniques and suggestions to employ when troubleshooting performance, display and configuration issues

A) Openshift / Kubernetes
B) DX Platform Installer
C) Data Platform (Cluster Management, Login, Postgres, Jarvis, Elastic, NASS, TAS)
D) DX Dashboards
E) DX Operational Intelligence
F) DX RESTMon
G) DX Application Performance Management
H) DX App Experience Analytics

 

Environment

DX Platform Installer 2x
DX Operational Intelligence 2x
DX Application Performance Management 2x
DX AXA 2x

Resolution

Common Issues

 

A) Openshift / Kubernetes

 

 

B) DX Platform Installer

Performance Recommendations

 

Sizing Calculator

 

DX Platform Installer

21.3.1:

 

Installation issues

 

Post Installation

 

Upgrade issues

 

Deploy New Images

 

 

C) DX Platform (Onboarding, Cluster Management, Login, Postgres, Jarvis, Elastic, NASS, TAS)

Onboarding (DX Admin Emails)


Login issues


Jarvis (kafka, zookeeper, kron)

 

ElasticSearch

 

Postgres

 

NAS

DX AIOps - apmservices-nass pod restarting : org.rocksdb.RocksDBException: Sst file size mismatch: ./data/nass_spooldb

 

REST API

 
 

 

AUTOMIC

 

Ticketing / ServiceNow:

 

 

 

 

E) DX Operational Intelligence 

 

Alarms Analytics

 

Anomaly Detection

 

Performance Analytics

 

Predictive Insight / CPA / Capacity Analytics

 

Service Analytics

 

Integration with UIM

 

Integration with NetOps PM

 

Integration with Spectrum

 

Integration with APM 10.7

  • DX OI integration with APM 10.7 - Troubleshooting, Common Issues and Best Practices
 
 

F) DX RESTMon

 

 

G) DX Application Performance Management (APM)

 

APM pods

 

Javascript calculators

 

APM Configuration files

 

UI / Experience View / Map

 

Traces

 

Upgrade

 

ACC Command Center

 

Tenant data migration

 

 

H) DX App Experience Analytics (AXA)

 

AXA DXC ERROR c.c.a.c.p.e.impl.SpringTaskExecuter - OldProfile error detected: Profile is old for tenant App
DX AXA - No data available OR data reporting slowly
"AXA Transformer" at 400% cpu and App sessions appears but after several hours