DX AIOPs Troubleshooting, Common Issues and Best Practices

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Article ID: 190815

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Updated On:

Products

DX Operational Intelligence DX Application Performance Management CA App Experience Analytics

Issue/Introduction

The following is a high-list of techniques and suggestions to employ when troubleshooting performance, display and configuration issues

A) Openshift / Kubernetes
B) DX Platform Installer
C) Data Platform (Cluster Management, Login, Postgres, Jarvis, Elastic, NASS, TAS)
D) DX Dashboards
E) DX Operational Intelligence
F) DX Application Performance Management

Environment

DX Operational Intelligence 1.3.x, 20.x
DX Application Performance Management 11.x, 20.x
DX AXA 20.x

Resolution

 

A) Openshift / Kubernetes

 

B) DX Platform Installer

Installation


NFS

 

C) Data Platform (Cluster Management, Login, Postgres, Jarvis, Elastic, NASS, TAS)


Login issues


Jarvis (kafka, zookeeper, elasticSearch)

HOTFIXES

 
 

E) DX Operational Intelligence (OI)

Alarms Analytics

Anomaly Alarms

Performance Analytics

Predictive Insight

Service Analytics

Integration with APM 10.7

  • DX OI integration with APM 10.7 - Troubleshooting, Common Issues and Best Practices

Integration with NetOps

Integration with UIM

  • DX OI integration with UIM - Troubleshooting, Common Issues and Best Practices

OI 20.x  : https://knowledge.broadcom.com/external/article/207711
OI 1.3.x : https://knowledge.broadcom.com/external/article/144181

Integration with Spectrum

ServiceNow 

REST API

Self Service Dashboards

 

F) DX Application Performance Management (APM)

Business Transactions

Upgrade

ACC Command Center

Tenant data migration

 

Additional Information

Installation 

https://techdocs.broadcom.com/us/en/ca-enterprise-software/it-operations-management/dx-platform-on-premise/20-2/installing/troubleshooting-the-installation.html

DX OI

https://techdocs.broadcom.com/us/en/ca-enterprise-software/it-operations-management/digital-operational-intelligence/20-2/troubleshooting-consolidated.html

DX APM

https://techdocs.broadcom.com/us/en/ca-enterprise-software/it-operations-management/application-performance-management/20-2/troubleshooting.html