The following is a high-list of techniques and suggestions to employ when troubleshooting performance, display and configuration issues
A) Openshift / Kubernetes
B) AIOps Installer
C) AIOps Common Platform (Login, Postgres, Jarvis, Elastic)
D) DX Operational Intelligence
E) DX Application Performance Management
DX Operational Intelligence 1.3.x, 20.2
DX Application Performance Management 11.x, 20.2
DX AXA 20.2
A) Openshift / Kubernetes
DX AIOps - Unable to open Openshift console
https://knowledge.broadcom.com/external/article/198091
DX AIOps - Unable to login to OI console, all Openshift nodes appear in a NotReady status
https://knowledge.broadcom.com/external/article/206000
DX AIOps - many pods in Evicted status - how can I delete these unwanted pods?
https://knowledge.broadcom.com/external/article/206249
B) DX Platform
Installer:
DX Platform - Example how to install Openshift 3.11 + DX 20.2.1 - OI+APM+AXA (template 4 servers x 64GB Mem)
https://knowledge.broadcom.com/external/article?articleId=210870
DX Platform - Example how to Install Openshift 3.11 + DX 20.2.1- OI+APM (template 6 servers x 64GB Mem) + 3 ElasticNodes
https://knowledge.broadcom.com/external/article?articleId=210871
DX Platform - Example how of Install Kubernetes + DX 20.2.1 - OI+APM+AXA Only (template 5 servers x 64GB Mem)
https://knowledge.broadcom.com/external/article/210158
NFS:
DX Platform - "Recommended Throughput for NFS Storage" How the value were calculated? What tools can be used to validate the same?
https://knowledge.broadcom.com/external/article/212399
Cluster Management:
DX Platform - LDAP Tenant authentication issues and limitations
https://knowledge.broadcom.com/external/article/203976
C) AIOps Common Platform (Login, Postgres, Jarvis, Elastic)
Login issues:
DX Platform - Unable to login to DX Platform - due to pods connectivity issues
https://knowledge.broadcom.com/external/article?articleId=185182
DX Installer - Unable to login - dxi-platform-init-pod had errors
https://knowledge.broadcom.com/external/article/211353
DX Platform - Unable to login - How to reset masteradmin password if forgotten
https://knowledge.broadcom.com/external/article/206620
DX Platform - Unable to login to newly created Tenants - login process enter in a loop
https://knowledge.broadcom.com/external/article/211175
Login issue as masteradmin on DX Platform 20.2.1 after install
https://knowledge.broadcom.com/external/article?articleId=209838
DX Platform - Unable to login to OI console, error code 2011034
https://knowledge.broadcom.com/external/article/194529
DX Platform - Unable to login to DX - postgres database corruption
https://knowledge.broadcom.com/external/article?articleId=184125
DX Platform - Unable to login to DX Platform due to Account locked out
https://knowledge.broadcom.com/external/article?articleId=212059
DX Platform - Unable to login to DX Platform - jarvis-elasticsearch pods evicted
https://knowledge.broadcom.com/external/article?articleId=185156
Jarvis (kafka, zookeeper, elasticSearch):
Maintenance:
DX AIOps - How to gracefully restart AIOps servers
https://knowledge.broadcom.com/external/article/202717
DX AIOps - what unnecessary logs and files can I delete?
https://knowledge.broadcom.com/external/article/198040
ServiceNow integration
DX AIOps - ServiceNow Integration Troubleshooting
https://knowledge.broadcom.com/external/article/206791
DX AIOps - Nim Troubleshooting
https://knowledge.broadcom.com/external/article/206252
DX AIOps- How to manually recreate a tenant configuration in NIM UI?
https://knowledge.broadcom.com/external/article/206011
DX OI - ServiceNow Automatic incident creation/closure is not working
https://knowledge.broadcom.com/external/article/198666
DX OI - Alarms do not display the generated ServiceNow incidents
https://knowledge.broadcom.com/external/article/206248
DX OI - Many ServiceNow incidents and Service Alarms are being created
https://knowledge.broadcom.com/external/article/208782
DX OI - ServiceNow incidents are getting reopened many times.
https://knowledge.broadcom.com/external/article/189070
DX OI - ServiceNow incidents are created but OI console still shows the “Open ticket” option rather than the incident number
https://knowledge.broadcom.com/external/article/193262
D) DX Operational Intelligence (OI)
Alarms:
DSP / Anomaly Alarms:
DX OI - How to configure DSP to process only CAPM metrics
https://knowledge.broadcom.com/external/article/200173
Service Analytics
Performance Analytics:
Predictive Insight:
APM 10.7 Integration:
DX NetOps PM, CA ADA, and CA NFA Integration:
UIM Integration:
DX OI integration with UIM - Disaster Recovery for OI Connector and APM Bridge
https://knowledge.broadcom.com/external/article/212166
DX OI integration with UIM - apm_bridge is not sending data : Could not determine UIM or TAS devices to forward for profile 0 with origin
https://knowledge.broadcom.com/external/article/211750
DX OI integration with UIM - duplicated alarms and some alarms are not cleared property in OI Console
https://knowledge.broadcom.com/external/article/211757
Spectrum integration:
REST API
DX OI - Using REST API to query/export OI data - an example
https://knowledge.broadcom.com/external/article/206461
Self Service Dashboards
DOI 1.3.2 - How to check the licenses in use?
https://knowledge.broadcom.com/external/article/207285
SOACorrelationEngine
DX APM - Troubleshooting Guidelines for doi-soacorrelationengine
https://knowledge.broadcom.com/external/article?articleId=143270
E) DX Application Performance Management (APM)
Business Transactions
DX APM "No traces" available in the Map > Business Transaction
https://knowledge.broadcom.com/external/article?articleId=143002
Upgrade
DX APM - REST API to import and delete Management Module
https://knowledge.broadcom.com/external/article?articleId=145459
ACC Command Center
DX APM - ng-acc-configserver-deployment pod in CrashLoopBackOff due to FATAL: password authentication failed for user "acc"
https://knowledge.broadcom.com/external/article/212835
DX APM - ng-acc-configserver pods in CrashLoopBackOff due to ACC postgres DB corruption
https://knowledge.broadcom.com/external/article?articleId=144154
Tenant data migration
DX APM - Removing service data and fixing partitioning
https://knowledge.broadcom.com/external/article?articleId=144011
Installation
DX OI
DX APM