AXA DXC ERROR c.c.a.c.p.e.impl.SpringTaskExecuter - OldProfile error detected: Profile is old for tenant App
Article ID: 246221
Updated On:
Products
Issue/Introduction
On DXC pod, the below errors are reported over and over What is the meaning?
2022-06-02 12:19:29,007 [XNIO-1 task-40] ERROR c.c.a.c.p.e.impl.
2022-06-02 12:19:29,008 [XNIO-1 task-20] ERROR c.c.a.c.p.e.impl.
2022-06-02 12:19:29,009 [XNIO-1 task-20] ERROR c.c.a.c.p.e.impl.
2022-06-02 12:19:29,010 [XNIO-1 task-40] ERROR c.c.a.c.p.e.impl.
2022-06-02 12:19:29,010 [XNIO-1 task-34] ERROR c.c.a.c.p.e.impl.
2022-06-02 12:19:29,011 [XNIO-1 task-34] ERROR c.c.a.c.p.e.impl.
Environment
AXA 21.3.1
Cause
Investigation # DE538796:
This error log not cause any data loss, reason for this error is, some of the setup boxes sending the data with already loaded profile, not refreshed to recent one.
From dxc logs we can see that one setup box was updated on Thursday, June 30, 2022 and other on Monday, July 4, 2022 but the actual profile in DXC was updated on Monday, July 4, 2022.
"profileInfo":{"id":3,"name":"STB-Profile","createdAt":1643620300448,"lastUpdatedAt":1656598526226}
"profileInfo":{"id":3,"name":"STB-Profile","createdAt":1643620300448,"lastUpdatedAt":1656922315070}
2022-07-05 10:06:05,544 [XNIO-1 task-44] DEBUG c.c.a.c.b.v.impl.TenantValidatorImpl - Timestamp on profile:1656598526226 lastUpdated Date:1656922315070
You can safely ignore the errors since we don't have control on refreshing of setup box browser reload
Resolution
None
Log message will be improved in next release.
Additional Information
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