AIOPs - Troubleshooting, Common Issues and Best Practices
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AIOPs - Troubleshooting, Common Issues and Best Practices

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Article ID: 190815

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Updated On:

Products

DX Operational Intelligence DX Application Performance Management CA App Experience Analytics

Issue/Introduction

The following is a high-list of techniques and suggestions to employ when troubleshooting performance, display and configuration issues

A) Openshift / Kubernetes
B) DX Platform Installer
C) Data Platform (Cluster Management, Login, Postgres, Jarvis, Elastic, NASS, TAS)
D) DX Dashboards
E) DX Operational Intelligence
F) DX RESTMon
G) DX Application Performance Management
H) DX App Experience Analytics

 

Environment

DX Platform, DX APM, DX OI, DX AXA 2x releases

Resolution

A) Openshift / Kubernetes

 

 

B) DX Platform Installer

How to Install examples

 

Performance 

 

License / Telemetry

 

NFS

 

Entropy

 

Installation issues

 

Post Installation

 

RBAC

 

Upgrade issues

 

 

C) DX Platform (Cluster Management, Login, Postgres, Elastic, NASS, TAS)

 

Onboarding (DX Admin Emails)


Login issues


Jarvis (kafka, zookeeper, kron)

 

ElasticSearch

 

Postgres

 

NAS

DX AIOps - apmservices-nass pod restarting : org.rocksdb.RocksDBException: Sst file size mismatch: ./data/nass_spooldb

 

REST API

 
 

 

AUTOMIC

 

 

Service Desk Management (SDM)

 

ServiceNow and NIM

 

 

 

 

E) DX Operational Intelligence 

 

 

Situations

 

Alarms Analytics

 

Anomaly Detection

 

Performance Analytics

 

Predictive Insight / CPA / Capacity Analytics

 

Service Analytics

 

Integration with UIM

 

Integration with NetOps PM

 

 

Integration with Spectrum

 

Integration with APM 10.7

  • DX OI integration with APM 10.7 - Troubleshooting, Common Issues and Best Practices
 
 

F) DX RESTMon

 

 

G) DX Application Performance Management (APM)

 

APM Agents

 

APM pods

 

Javascript calculators

 

APM Configuration files

 

UI / Experience View / Map

 

Traces

 

Upgrade

 

ACC Command Center

 

Tenant data migration

 

H) DX App Experience Analytics (AXA)