The following is a high-list of techniques and suggestions to employ when troubleshooting Jarvis common performance and configuration issues.
DX 2x
Make sure that ALL the Jarvis services are in green status using the below 2 options:
1-Locate the doi-nginx endpoint:
kubectl get ingress -ndxi | grep nginx
doi-nginx-ingress doi-nginx.<endpoint> 80 89d
If after applying the above checks and recommendations the problem persist, collect the below logs and contact Broadcom Support: