DX OI - "Sharing of Alarm Queues / Filters" Troubleshooting

Products

• DX Operational Intelligence
• DX OI SaaS

Issue/Introduction

Alarm queues can be shared to others through roles , a new feature is added to give permissions to the role: Roles > DX Operational Intelligence > All Features > Alarms Analytics > Alarm Filters > Share Alarm Filters

Sharing of alarm queues by default enabled for TA,PU,UZ. The feature is enabled / disabled in custom roles by TA

The following is a high-list of techniques and suggestions to employ when troubleshooting "Sharing of Alarm Queues / Filters"  issues

Environment

DX OI 23.3 and higher

Resolution

Troubleshooting steps:

1) While creating/updating/deleting alarm queues , if any issue is coming up please get respective API response using browser developer tools ( Browser F12 option ).

2)Postgresql table entries

a) Alarm queue definitions can be found in  doi_tenant_alarm_filter

• • • Get the details of alarm queue definition using 
      • SELECT * FROM DOI_TENANT_ALARM_FILTER WHERE TENANTID=‘CHORTID’ AND FILTER_NAME=‘FILTERNAME’
    • All the filter definitions like filter name , filter id , personal related information is available in doi_tenant_alarm_filter
  • Alarm queue sharing details can be found in shared_entity_details
    • Using filter id in doi_tenant_alarm_filter get the alarm filter sharing details using
      • SELECT * FROM SHARED_ENTITY_DETAILS WHERE TENANTID=‘CHORTID’ AND ENTITY_ID=‘AlarmFilterId’

b) Alarm queue user column personalization can be found in doi_user_preferences

• • Using filter id in doi_tenant_alarm_filter get the alarm queues user personalization details using
    • SELECT * FROM DOI_USER_PREFERENCES WHERE TENANTID=‘CHORTID’ AND ENTITY_NAME=‘AlarmFilterName’ AND USERNAME=‘LoggedInUserFirstNameLastName’

3) Logs for sharing of alarm queues functionality can be found in doi-readserver pod logs

• DOI-ReadServer 
• Log file - /opt/caemm/logs/$HOSTNAME/ca-doi-server-log.txt

Additional Information

https://knowledge.broadcom.com/external/article/190815/aiops-troubleshooting-common-issues-and.html