DX Platform - How to create a NIM route to access the NIM UI?

Products

• DX Operational Intelligence
• DX Application Performance Management
• CA App Experience Analytics

Issue/Introduction

USE-CASES:

- DX Platform to ServiceNow integration is not working: how to recreate the NIM to ServiceNow configuration
- We are not using the Default ServiceNow field mapping: how to update the NIM to ServiceNow configuration 

Environment

DX Operational Intelligence 1.3.x, 20.x
DX Application Performance Management 11.x, 20.x

Openshift 3.11+

Resolution

1) Create a NIM route, fo example in Openshift

Open Openshift console
Click Applications >  Routes 
Create Route
Set:

Name = nim
Hostname = nim.<fqdn hostname of router>
Service = doi-nim
Target Port = 8080-8080

-Click Create

 

2) If required, update your DNS or server hosts files with the above new route endpoint

In windows: C:\Windows\System32\drivers\etc\hosts
In unix:/etc/hosts

3) Login to Nim UI

http(s)://nim.<fqdn hostname of router>/ca-nim-sm/ui/login.jsp

For example:

http://<your nim routers>/ca-nim-sm/ui/login.jsp
username=nimadmin ; password=nimadmin

 

Additional Information

DX AIOps - ServiceNow Integration Troubleshooting
https://knowledge.broadcom.com/external/article/206791

DX AIOps - Nim Troubleshooting
https://knowledge.broadcom.com/external/article/206252

DX AIOps- How to manually recreate a tenant configuration in NIM UI?
https://knowledge.broadcom.com/external/article/206011