search cancel

DX APM - Unable to access APM UI, error "HTTP ERROR 503 Waiting for a connection with the DB. Try again, shortly"

book

Article ID: 235315

calendar_today

Updated On:

Products

DX Application Performance Management DX Operational Intelligence

Issue/Introduction

The following error is reported when trying to open DX APM:

Cause

apmservices-apmbacking service is not running
       

Environment

DX APM 21.3

Resolution

How to verify this condition:

kubectl get pods -n<namespace> | grep apmbacking


Solution:

1) Scale up apmservices-apmbacking service

kubectl scale --replicas=1 deployment apmservices-apmbacking-singleton -n<your-dxi-namespace>

 

2) Ensure apmservices-apmbacking service is configured to start during dx platform services restart

vi <dx-platform-home>/tools/dx-admin.data

If for some reason initial value is 0, change it to 1, then save the file

Additional Information

https://knowledge.broadcom.com/external/article/190815/aiops-troubleshooting-common-issues-and.html#mcetoc_1f7qcopf91uj

Attachments