DX OI - "Custom Situation definition" Troubleshooting

Products

• DX Operational Intelligence

Issue/Introduction

The following is a high-list of techniques and suggestions to employ when troubleshooting issues with "Custom Situation definition" page

Environment

DX Platform, DX OI 22.1 and onwards

Resolution

CHECKLIST:

1) Check doi-situations-0 pod is running

kubectl get pods -n <namespace> | grep situations

 

2) Check for possible ERRORs in the doi-situations-0 log

kubectl exec -ti -n <namespace> bash

cd logs/doi-situations-0/

cat ac-doi-situations-0.log | grep ERROR

cat ac-doi-situations-0.log | grep exceptions

Example:

 

3) check postgres is up and situations tables and content available

kubectl exec -it <postgresql-pod> -n<namespace> bash

psql -U aopuser -d aoplatform

\c aoplatform doi

\dt

select * from situations_policy;

 

Additional Information

https://knowledge.broadcom.com/external/article/190815/aiops-troubleshooting-common-issues-and.html