AIOps - Unable to login due to password expiration

Products

DX Operational Intelligence DX Application Performance Management CA App Experience Analytics

Issue/Introduction

Unable to login, dxiportal login reports "Failed to login. Verify that user ID and password are correct"

Cause

By default password expires after 180 days

How verify the condition

1) Monitor the dxi-adminui log

kubectl get pods -n<namespace> | grep dxi-adminui
kubectl exec -it <dxi-adminui-pod> bash -n<namespace>
cd logs
tail -f *.log

2) Attempt to login

3) in the logs you should see the "Password has expired" message

How to check default setting?

a) obtain the postgres pod name

kubectl get pods -n<namespace> | grep postgres

b) exec postgres pod

kubectl exec -it <postgres-pod> -n<namespace> bash

c) connect to aoplatform database

psql -U aopuser -d aoplatform

d) Check default validity Period:

select * from aradminpwdpolicy ;

orgname | minpasswordlength | maxpasswordlength | minnumericchars | minalphachars | minspecialchars | strikecount | allowedsplchars | isglobal | validityperiod |
passwordhistcount | isallowall
------------------------+-------------------+-------------------+-----------------+---------------+-----------------+-------------+-----------------+----------+----------------+
-------------------+------------
--globalorganization-- | 6 | 25 | 1 | 4 | 1 | 5 | [email protected]#$%^&*()_+ | Y | 180 |
3 | N
MASTERADMIN | 6 | 25 | 1 | 4 | 1 | 5 | [email protected]#$%^&*()_+ | N | 0 |
3 | N
DEFAULTORG | 6 | 25 | 1 | 4 | 1 | 5 | [email protected]#$%^&*()_+ | N | 0 |
3 | N