DX AIOPs - Troubleshooting, Common Issues and Best Practices

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Article ID: 190815

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Updated On:

Products

DX Operational Intelligence DX Application Performance Management CA App Experience Analytics

Issue/Introduction

The following is a high-list of techniques and suggestions to employ when troubleshooting performance, display and configuration issues

A) Openshift / Kubernetes
B) DX Platform Installer
C) Data Platform (Cluster Management, Login, Postgres, Jarvis, Elastic, NASS, TAS)
D) DX Dashboards
E) DX Operational Intelligence
F) DX Application Performance Management

Environment

DX Operational Intelligence 1.3.x, 20.x
DX Application Performance Management 11.x, 20.x
DX AXA 20.x

Resolution

A) Openshift / Kubernetes

 

B) DX Platform Installer

NFS

 

Sizing Calculator

 

Installation Templates

 

Post installation 

 

Installation issues

 

HOTFIXES

 

C) Data Platform (Cluster Management, Login, Postgres, Jarvis, Elastic, NASS, TAS)


Login issues


Data Store : Jarvis (kafka, zookeeper, elasticSearch)

 

 

 

E) DX Operational Intelligence (OI)

 

Alarms Analytics

 

Performance Analytics

 

DSP / DSP Integrator / Anomaly Detection

 

Predictive Insight / CPA / Capacity Analytics

 

Service Analytics

 

Integrations

Integration with APM 10.7

    • DX OI integration with APM 10.7 - Troubleshooting, Common Issues and Best Practices

Integration with NetOps

Integration with UIM

    • DX OI integration with UIM - Troubleshooting, Common Issues and Best Practices

OI 20.x  : https://knowledge.broadcom.com/external/article/207711
OI 1.3.x : https://knowledge.broadcom.com/external/article/144181

Integration with Spectrum

 

Notifications (Emails, Webhooks, Ticketing) 

 

REST API

 

F) DX Application Performance Management (APM)

 

Business Transactions

 

Upgrade

 

ACC Command Center

 

Tenant data migration

Additional Information

Installation 

https://techdocs.broadcom.com/us/en/ca-enterprise-software/it-operations-management/dx-platform-on-premise/20-2/installing/troubleshooting-the-installation.html

DX OI

https://techdocs.broadcom.com/us/en/ca-enterprise-software/it-operations-management/digital-operational-intelligence/20-2/troubleshooting-consolidated.html

DX APM

https://techdocs.broadcom.com/us/en/ca-enterprise-software/it-operations-management/application-performance-management/20-2/troubleshooting.html