MSP Integration known issues working with Clarity

Products

• Clarity PPM On Premise
• Clarity PPM SaaS

Issue/Introduction

Known issues related to the Clarity and Microsoft Project (MSP) integration. Scroll through the appropriate section based on your issue (and/or do a Control + F on your keyboard, in case the issue may be listed in a different section.)

Resolution

Table of Contents

• Frequently Reported Issues
• Upgrade / Install / Add-in Errors
• Save Issues
  • Other Save Issues / Questions
• Project Open Issues / Errors
  • Error Messages
  • Blank project / Hanging projects
  • Other Open issues
  • Performance Issues
• Best Practices
• Compatibility
• MSP Settings
• Troubleshooting
• How to / Tips and Tricks
• Timeout Issues
• Units
• Dependencies
• Date / Duration Issues
  • Task Date issues
  • Duration Issues
• Baselines
• Performance
• Milestones
• General Task Issues
• Fields / Lookups
• ETC / Remaining Work
• Rates

Frequently Reported Issues

• MSP Addin disabled / inactive - known issues for Clarity
• Run-time error '53' File not found: caMspXml.dll' in MSP Due to wrong bit level installed
• Getting Started with the MSP New Driver with Clarity

Upgrade / Install / Add-in Errors

• MSP Addin disabled / inactive - known issues for Clarity
• CA PPM Addin Disabled in MSP - Addin reinstall required
• MSP CA PPM integration/Interface tab is not available/disabled when using a Silent Installation package
• Run-time error '53' File not found: caMspXml.dll' in MSP Due to wrong bit level installed
• MSP Run-time error '53' File not found: caMspXml.dll

See also: MSP Interface - upgrading/testing best practices

Save Issues

Other Save Issues / Questions

• MSP: Updating OFFLINE copy of a Clarity project - Documentation/best practices on saving a Microsoft Project (MSP) project schedule that is saved locally on the workstation

Project Open Issues / Errors

Error Messages

• MSP "scheduling conflict for summary task 0" message due to MSP Setting
• MSP: Invalid project Summary task constraint - Every time the project is launched to MSP, a message regarding the constraint is thrown:
  "This action will cause a scheduling conflict for summary task 0 <task name>..."

Blank project / Hanging projects

• Opening MSP stops at 'Connecting to PPM' step / unable to log in to MSP Interface

Other Open issues

• MSP Interface stopped opening projects from Browser
• Clarity Project will not open in MSP - Project dialog box pops up due to MSP Update not being installed
• MSP sort changes to unique ID instead of ID - This can make it seem like tasks have moved to a different spot in the project.

Performance Issues

• MSP interface performance slowness with Clarity

Best Practices

• MSP Interface - upgrading/testing best practices
• MSP: Updating OFFLINE copy of a Clarity project - Documentation/best practices on saving a Microsoft Project (MSP) project schedule that is saved locally on the workstation

Compatibility

• Is it required to upgrade the MSP Interface when upgrading Clarity?
• Microsoft Project monthly patches impact with Clarity

MSP Settings

• Configure default settings in MSP to use with Clarity

Troubleshooting

• XML, MPP and MSP Logs for Troubleshooting MSP Issues
• MSP troubleshooting connection issues - previously worked
• MSP: Delete mpp and xml from workstation for Clarity

How to / Tips and Tricks

• Getting Started with the MSP New Driver with Clarity

Timeout Issues

• MSP: Reconnecting to Clarity after a timeout

Units

• Max Units on Resource Sheet in MSP

Dependencies

• MSP: Dependencies are deleted when a project is opened from Modern UX (Fixed in 15.9.3)
• In MSP, not all task dependencies are exported from Clarity to MSP when language does not match

Date / Duration Issues

Task Date issues

• MSP: Task Start/Finish Dates are pushed out
• MSP Task Start / Finish Date changes not saving back to Clarity PPM
• MSP: "The resource is assigned outside the original dates for task"
• MSP: Task Finish dates change to Actuals thru date

Duration Issues

• Task With Duration Can Be Converted to Milestone Using MSP
• MSP Task Durations Change when using a Custom Calendar
• MSP: Some fixed work tasks durations are changing
• MSP Fixed Work task duration is lost if resource is added last with uniform loading pattern

Baselines

• Baselines with Clarity and MSP - Getting Started
• Creating Baselines in MSP versus Clarity

Performance

• MSP Integration and the Number of Tasks
• MSP interface performance slowness with Clarity
• MSP bit level recommendations with large projects

Milestones

• MSP: Task is incorrectly marked as a Milestone in Clarity

General Task Issues

• MSP: All Predecessors and Successors deleted in project even though language used is English
• MSP not recognizing tasks as Late when they are Past Due
• MSP Completed Bars vs Dotted Lines

Fields / Lookups

• MSP / OWB - restrict inactive values from lookup

 

ETC / Remaining Work

• MSP: ETC missing for tasks with Assignments
• MSP: ETC missing due to MSP Update not being installed
• MSP: ETCs are being zeroed out for tasks with no assignee

Rates

• MSP latest rates are not coming over when there are more than 25 time scaled rates
• Rates and costs not populating in MSP
• Rate shows different in MSP if the resource is copied and pasted into the Resource field