Opening MSP stops at 'Connecting to PPM' step

Products

• Clarity PPM SaaS
• Clarity PPM On Premise

Issue/Introduction

Unable to log in to Microsoft Project (MSP) Interface. This may be noticed post upgrade of the MSP Integration, or if a first time user.

When attempting to open projects from Clarity to Microsoft Project (MSP), the project doesn't open and stops at step 'Connecting to PPM'. The 'Connecting to PPM' is displayed in the bottom right hand corner of MSP if using the MSP New Driver. 

Alternatively, the login prompt/password window will repeatedly come up and will not accept the user login credentials/password entered.

Environment

Component: Clarity Microsoft Project Integration

Release: All Supported

Cause

This is due to missing Proxy information when logging in to MSP. If you previously entered proxy details in the MSP Interface, but then did a reinstall or upgrade of the MSP Interface, the proxy details will need to be entered again post install of the MSP Interface.

Resolution

Enter Proxy Information when logging in to MSP (if using a Proxy)

This is needed after upgrading the MSP Connector as the proxy information is removed when upgrading.

To find the Proxy information:

1. Find the proxy URL if using Internet Explorer (IE) by going to IE > Tools > Internet Options > Connections > LAN Settings.
2. Sometimes the Proxy server and port will display under Proxy Server, then the server and the port can be used to copy and paste into the MSP Setup Proxy details. If not proceed to the next steps below.
3. Copy the address under the 'Automatic Configuration' section or We got the Proxy details through the internal GIS team who populated it in IE > Tools > Internet Options > Connections > LAN Settings > Address found under proxy server 
4. Enter the address copied in step 1 on a new IE tab 
5. This should download a Wpad.dat file. Save that file on the desktop, and open it in Notepad.
6. Search for proxy 
7. That should direct you to the proxy URL and port # needed

(Alternatively, check with your network administrator for the Proxy server and port information.)

Steps to enter Proxy information:

1. Close out of MSP if it is currently open
2. Reopen MSP
3. Click on the CA PPM Integration tab and click the 'Open' icon
4. Click the Setup button in the MSP Login screen
5. Populate the Proxy Host and Port #  (typically the Proxy User Name and Password is not needed)
6. Open the project again from PPM to MSP, it should now open successfully. 

Additional Information

• If the above doesn't help, see also: Opening MSP stops at 'Connecting to PPM' step if using LDAP