MSP Addin Disabled - Addin reinstall required

Products

• Clarity PPM On Premise
• Clarity PPM SaaS

Issue/Introduction

Your 'CA PPM Integration' is disabled. This prevents the Microsoft Project (MSP) schedule connector from working properly with Clarity until it's re-enabled. To verify the addin is disabled (versus inactive):

1. In MSP, go to File->Options
2. Click on 'Add-Ins' on the left-hand menu
3. Check the 'Disabled Application Add-ins section' section on the right-hand side
4. If the Clarity Add-In is listed in the disabled section, review the Resolution steps of this article

Symptoms reported include:

• The CA Clarity Integration Addin keeps getting disabled, and it has to be re-enabled each time Microsoft Project (MSP) is opened.
• 'caclarityaddin' gets unloaded / ribbon is gone every time MSP is launched/Integration tag not available

Environment

Release: All Supported Releases
Component: Microsoft Project (MSP) Interface

Resolution

Reinstall the CA Clarity Addin using the below steps:

(Note: The CA PPM Microsoft Project Interface and CA PPM Schedule Connect components do not have to be uninstalled/reinstalled)

Table of Contents

• Step 1: Uninstall the add-in
• Step 2: Clean out Visual Basic
• Step 3: Reinstall the Addin

Step 1: Uninstall the add-in

From Control Panel -> Programs and Features, uninstall the CA Clarity Addin component

Step 2: Clean out Visual Basic

Note: You may not find anything to delete/clear if everything was successfully removed via the step above

1. In MSP, go to View > Macros > Visual Basic
2. Expand ProjectGlobal then Expand Modules
3. Delete the modules that start with either CA_ and Niku_
4. Expand Microsoft Project Objects, Double-click on Thisproject
5. Select everything in the right panel and delete it
6. Save and exit Visual Basic

Step 3: Reinstall the Addin

1. Navigate to the following folder directory: CA\Clarity\CA PPM MSPInterface\addin
2. Double click setup.exe to run through the install process for the Addin

Additional Information

Reference also: 

• Disabled/Inactive CA PPM Addin in MSP - one time occurrence
• MSP Addin disabled / inactive - known issues for Clarity
• If the Add-In doesn't show in inactive or disabled sections, see KB: MSP Target Error or Clarity Addin missing due to Wrong Bit Level
• MSP Integration - Master KB of Known Issues
• MSP Integration Known Defects - Master KB