MSP Addin disabled / inactive - known issues for Clarity

Products

• Clarity PPM On Premise
• Clarity PPM SaaS

Issue/Introduction

Known causes of the Clarity Microsoft Project (MSP) CA PPM Integration addin being disabled / inactive / missing on a workstation

Symptoms reported may include:

• The CA PPM Interface Addin keeps getting disabled, and it has to be re-enabled each time Microsoft Project (MSP) is opened.
• 'caclarityaddin' gets unloaded / ribbon is gone every time MSP is launched/Integration tag not available
• CA PPM Integration tab does not display
• Add-in is always deactivated every time you open MSP. 

For this issue, the CA PPM Integration tab (highlighted in the screenshot below), is not visible in MSP.

Environment

Release : All Supported Releases

Component : CLARITY MICROSOFT PROJECT (MSP)

Resolution

Disabled or Inactive Addin

• Disabled/Inactive CA PPM Addin in MSP - one time occurrence
• CA PPM Integration Tab Disabled or Inactive in MSP due to Registry Issue
• MSP CA PPM Integration Tab disabled using Silent Install

Inactive Addin

• Unable to open project in MSP/CA Clarity addin inactive - Clear AppData

Addin is not inactive or disabled (but the tab is still missing)

• MSP Target Error or Clarity Addin missing due to Wrong Bit Level

Additional Information

• MSP Integration Known Defects - Clarity KBs

• MSP Integration - Clarity KBs

• Known Clarity issues: Tips in using Self Service

• See also Clarity frequently reported issues
• For more information on the functionality of loadbehavior and what each value means see: Registry entries for VSTO Add-ins found on Microsoft's Documentation section: https://docs.microsoft.com