MSP Addin disabled / inactive - known issues for Clarity

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Article ID: 199651

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Updated On:

Products

Clarity PPM On Premise Clarity PPM SaaS

Issue/Introduction

This KB provides the list of known causes of the Clarity Microsoft Project (MSP) CA PPM Integration addin being disabled / inactive / missing on a workstation

Symptoms reported may include:

  • The CA PPM Interface Addin keeps getting disabled, and it has to be re-enabled each time Microsoft Project (MSP) is opened.
  • 'caclarityaddin' gets unloaded / ribbon is gone every time MSP is launched/Integration tag not available
  • CA PPM Integration tab does not display
  • Add-in is always deactivated every time the user opens MSP. 

For this issue, the CA PPM Integration tab (highlighted in the screen shot below), is not visible in MSP.

Environment

Release : All Supported Releases

Component : CA PPM MICROSOFT PROJECT (MSP)

Resolution

Disabled or Inactive Addin

Inactive Addin

Addin not inactive or disabled (but tab is still missing)

Additional Information

Attachments