MSP Addin disabled / inactive - known issues for Clarity
book
Article ID: 199651
calendar_today
Updated On:
Products
Clarity PPM On PremiseClarity PPM SaaS
Issue/Introduction
Known causes of the Clarity Microsoft Project (MSP) CA PPM Integration addin being disabled / inactive / missing on a workstation
Symptoms reported may include:
The CA PPM Interface Addin keeps getting disabled, and it has to be re-enabled each time Microsoft Project (MSP) is opened.
'caclarityaddin' gets unloaded / ribbon is gone every time MSP is launched/Integration tag not available
CA PPM Integration tab does not display
Add-in is always deactivated every time you open MSP.
When trying to open a project from Clarity to MSP, an error is shown: SchedLink: An error occurred while opening CA PPM Project in Microsoft Project. Please try again.
For this issue, the CA PPM Integration tab (highlighted in the screenshot below), is not visible in MSP.