In MSP, Not All Task Dependencies are Exported from Clarity to MSP

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Article ID: 15504

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Updated On:

Products

Clarity PPM On Premise

Issue/Introduction

  • I've exported my project to Microsoft Project (MSP) using the New Driver, but either some or all of my task dependencies (predecessors/successors) are not showing.
  • I am on a version or patch where CLRT-80614 has already been fixed. Why am I still seeing this issue where dependencies disappeared? 

Cause

This issue will occur if the language in the following three areas are not matching: 

  • Windows Operating System 
  • Language Format (under the Control Panel)
  • Microsoft Project 

Examples:

  • If the operating system is set to Spanish:
    • The Language Format must remain in Spanish
    • MSP must also be installed in Spanish
  • The same would apply if the operating system is set to English:
    •  The Language Format must remain in English
    • MSP must also be installed in English.  

Environment

Release: All Supported Releases
Component: Clarity PPM Microsoft Project

MSP New Driver

Resolution

Check to ensure the language matches for all 3 of the below on the workstation:

  • Windows Operating System 
  • Language Format (under the Control Panel)
  • Microsoft Project

Workaround: 

To restore any lost dependencies (if a recent copy of the project exists in a non production environment):

  1. In Non Production, open the project into MSP
  2. Copy (or Manually add) the dependencies from non production into the production project
    • Important: If on versions 15.7 and lower, do not copy and paste entire task rows as this can cause issues See: 10395 for more details on this issue

Additional Information

  • Clarity PPM and MSP integration known defects - Support Technical Document Index (KB: 15956)

  • Clarity PPM and MSP integration - List of knowledge documents (KB: 71385)

  • See KB: 141061 for tips on how to optimize use of Self Service for Clarity PPM