Make sure you are using a compatible version of MSP (with any required Microsoft Project updates) based on the MSP Interface version you are using.
If you are installing the MSP Interface with a supported MSI version of MSP, It’s recommended to be on the latest Microsoft Project update available as there have been issues fixed by Microsoft in later updates. For the complete list of supported Microsoft Project updates, see Microsoft Project monthly patches impact with Clarity.
Install / Upgrade
Prior to installing the new driver, uninstall any existing Clarity MSP components from the workstation's control panel.
If you run into any issues during the installation of the driver, one of the most common resolutions is found by following the steps in KB: Clean uninstall of the MSP interface to do a clean uninstall of the MSP Interface and then reinstall the interface.
If you create a task without a dependency in Clarity, and the task does not start on the project start date, add a constraint to prevent the task start/finish dates from moving as the New Driver does not automatically put constraints on tasks. See KB: MSP: Start Dates change to Project Start Date when exported to MSP for more details on how to set up a constraint.
Tip: If you change a task’s dates in MSP, it will automatically set up a constraint for you based on the date set, so for best results, it’s recommended to change task details in MSP.