When using Microsoft Project (MSP), the connection to Clarity will eventually time out due to various timeout settings. When this occurs, you will be prompted to enter a username and password in the login popup in MSP in order to reconnect to Clarity. However, if using SSO, your login credentials may not be accepted.
Since you are unable to re-establish the connection to Clarity, you are then unable to save the project back to Clarity and the updates made will need to be redone.
Release : All Supported Releases
Component : CLARITY MICROSOFT PROJECT (MSP)
Use the following steps in order to re-establish the connection between MSP and Clarity (due to a timeout in SSO or Clarity). This will allow the changes that have been made to the project in Microsoft Project to be saved back to Clarity.