MSP: Some fixed work tasks durations are changing

Products

• Clarity PPM On Premise
• Clarity PPM SaaS

Issue/Introduction

The Durations are changing to a shorter duration (Finish date is earlier then expected).Issue happen s when project is exported to Microsoft Project (MSP)  

Environment

Release : All Supported Release

Component : CA PPM MICROSOFT PROJECT (MSP)

Cause

This issue can happen if the amount of work assigned to the resource during the duration is less then their available hours.

Example for a Resource assigned 10 hours of work for a 5 day duration Fixed Work task (With no actual work completed):

The task will be autosheduled to have the user work 8 hours on the first day of the task and 2 hours the second day which results in a 1.25 duration.

Resolution

To keep the durations from changing:

• Set the amount of remaining work to match the expected duration (IE 5 day Duration for task, then add 40 hours of remaining work)
• Another option is to switch to fixed duration as that keeps durations from changing in most scenarios. Note: If the resource is overallocated, the duration can still get pushed out

Additional Information

• MSP Integration Known Defects - Master KB
• MSP Integration Known Issues - Master KB