VMware to Broadcom Support Frequently Asked Questions
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VMware to Broadcom Support Frequently Asked Questions

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Article ID: 278681

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Updated On:

Products

Support Portal Global Customer Assistance Support Portal & Access Issues VMware VMware vSphere ESXi VMware vSphere ESXi 5.0 VMware vSphere ESXi 5.x - View VMware vSphere ESXi 6.0 VMware vSphere ESXi 7.0 VMware vSphere ESXi 8.0 VMware NSX Data Center for vSphere VMware NSX for vSphere VMware vSphere 7.0 with Tanzu VMware vSphere Essentials Plus VMware vSphere ESX 5.x VMware vSphere ESX 6.x VMware vSphere ESX 7.x VMware vSphere ESX 8.x VMware vSphere Foundation VMware vSphere Standard VMware vSphere Storage Appliance 1.x VMware vSphere with Tanzu vSphere with Tanzu VMware Workstation 17.x Pro (for Windows) VMware Workstation 16.x Pro (for Windows) VMware Workstation Pro VMware Workstation Pro 15.x (for Windows)

Issue/Introduction

On May 6, 2024, all VMware Support portals (VMware Customer Connect, etc.) and related services, tools, and assets were migrated to the Broadcom Support Portal.

IMPORTANT: If Broadcom account activation fails or is unsuccessful, see VMware migrated users account activation issues


This article is intended to provide additional details regarding the changes in how VMware customers engage with Technical Support as a result of the Broadcom Inc. acquisition of VMware.

Resolution

Support portal and account management

Licensing

Downloading VMware products

Case management

Education

Product Fulfillment

  • Manage product fulfillment - See Fulfillment, provisioning, and enablement of Broadcom products on the Broadcom Support Portal

Notifications and subscriptions

Partners

Contact us

Self-service