Broadcom Support Portal - My Entitlements Page

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Article ID: 145804

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Updated On:

Products

Support Portal Licensing - Symantec Products Licensing-CA

Issue/Introduction

This article will guide you on how to navigate regarding your associated entitlements/contracts and also in reference to downloading software and licenses.

Where can I find my CA and Symantec licenses?

How to get my product licenses?

How to download my licenses?

Resolution

All customer entitlements have been migrated to the Broadcom Support Portal, where users will have the ability to authenticate to the portal, download products and generate new license keys. The following section covers the Entitlement View experience and capabilities within the Broadcom Support Portal.

What is Different?

Entitlements, product downloads and license keys can be located within the My Entitlements page of the Broadcom Support Portal. 

Once logged in, customers can:

  • View all entitlements owned by the account(s) they are associated with
  • Download license keys for Enterprise Software, Mainframe Software and Symantec Security
    • Note: License keys cannot be split, returned or regenerated
  • filter search results by product name, active and expired contract status, or serial number (Symantec)
  • Locate the contract number for each product

 

TO ACCESS THE MY ENTITLEMENTS VIEW:

IMPORTANT: Users must register to the Broadcom Support Portal and request Enterprise Site Access in order to use this feature.

1. Navigate to the
Support Portal and log in.

2. Select a business unit: Symantec Enterprise Security, Enterprise Software or Mainframe Software.

3. Click on the My Entitlement tile.

4. Search by Product Name, Serial Number (Symantec), Site ID or by keyword. 

5. Apart from the contract status, start date and end date, there are following different options available on the page.

      1. Contract details: Will display the contract details.
      2. Download: For Software Downloads, select the Download icon. For details on the full software downloads experience please refer to the Product Downloads.
      3. License: For License keys and appliance management, select the License icon

 6. To get the license file, click on license icon. Keys are either downloaded or generated based upon the product.

CA Product Licenses

 For CA products, the license section will display one of the following options:

  1. Download License- for products where machine details are not required.
  2. Enter Machine Details- for products requiring machine details in order to generate a license file.
  3. No key required- for products where the latest release is keyless.
  4. Case number- for products where manual keys were generated and emailed to the shipping contact within the contract

Known Issues: Entitlement records may expand to multiple lines if there are inactive/expired records for the entitlement – the dates and status will indicate which record is active

 

Symantec Product Licenses:

1. For Legacy Symantec products, customers can retrieve the existing key by selecting the Download The download will retrieve the existing key – a new key will not be generated

2. For older Symantec products, the license key may not be available. If the product is still supported, the key may be obtained from Customer Support.

3. For Symantec Network Protection products, the same tabs from MySymantec were replicated in the Broadcom portal: Download License, Software Add On, Swap, Upgrade, and Credentials. 

If you need any assistance, please contact customer care team by initiating a chat on the Support Portal.

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