Manage Broadcom Site IDs or upgrade your account

Products

• Support Portal

Issue/Introduction

You need help with your Broadcom account or Site ID, including:

• Upgrading your Broadcom account
• Obtaining or locating a Broadcom Support Site ID
• Adding additional Site IDs to your Broadcom profile
• Cannot find or locate your Site ID

With a Broadcom Site ID, you gain access to the following features on the Broadcom Support Portal:

• Case Management
• Product Downloads
• My Entitlements

Resolution

Table of Contents

• Obtain a Broadcom Site ID
  • Adding the site id and upgrading the account to enterprise
  • (Existing Users) Add additional Site IDs to your profile
• Cannot find my Site ID
• Need further assistance?

Obtain a Broadcom Site ID

Your Support Site ID is in the Electronic Software Delivery (ESD) email from Broadcom Software Delivery at the close of your contract or contract renewal and is sent to the "Technical Contact" on the contract.

The ESD email contains your enterprise Site ID, contract number, and other information you need to register and download your Broadcom products. If you need help in finding your Site ID, please use the Support Site ID request Form to request your Site ID or use our Virtual Agent chat in the lower-right corner of this website. 

Adding the site id and upgrading the account to enterprise

If you are a new user and need to add your Site ID to your profile, then upgrade your account by following the steps mentioned below: 

1. Log in to the Broadcom Support Portal at https://support.broadcom.com/user/.
2. Select the appropriate product division:
   • Mainframe Software
   • Enterprise Software
   • Symantec Enterprise Security
   • Brocade Products
   • Semiconductors
   • Broadcom Payment Security
     
     
3. For non-Semiconductor customers, Click Case Management or Upgrade Account. Semiconductor customers can skip to step 4.
   
   
   
   
4. For Semiconductor customers, you do not need a Support Site ID. Click the Product Downloads tile to upgrade your account and gain access to Semiconductor-specific systems.
   
   
   
   
5. On the left side, fill in all the required information, and on the right side, select the support area. 
   
   
   
   
6. Fill in all required fields, including the Site ID, and click Next. If you do not know your Site ID, please use the Support Site ID Request Form to request your Site ID.
7. After submitting your request, you will see the message "Thank you for upgrading! An email will be sent to your registered email address."
   
   The request will either route to your current Site ID user administrator or if the Site ID does not have an active administrator, to Broadcom Customer Care. Customer Care will process your request within 24 hours or less.

Getting error "Registration / Activation is not completed successfully while upgrading the basic account", then, please follow the instructions mentioned here.

(Existing Users) Add additional Site IDs to your profile

If you are an existing user and already have a Site ID and upgraded your account, you can add additional Site IDs to your profile by following the steps mentioned in the link.

Cannot find my Site ID

If you cannot find your Site ID, use the Support Site ID Request Form. You can also use our Virtual Agent chat in the lower-right corner of this website. 

Need further assistance?

If you need help with any of these steps, contact Broadcom Customer Care. You can also use our Virtual Chat in the lower-right corner of the Customer Support website.

Additional Information

• If you are a new user adding your Site ID for the first time, refer Step 1.
• If you already have a site id added to your profile and need additional site access, then please refer Step 2.

If you need further assistance, contact Broadcom Customer Care. You can also use our Virtual Chat in the lower-right corner of the Customer Support website.