Upgrading Broadcom Account / Additional Site access

Products

• Support Portal

Issue/Introduction

This article will guide you on how to upgrade or add an additional site id to the Broadcom profile.  

You need to find or add a Site ID to access the Broadcom Support Portal.

Once you add a Site ID to your profile, you can access the following features:

• Case Management
• Product Downloads
• Entitlements

Resolution

Contents

• Obtain a Broadcom Site ID
  • Upgrade your account by adding the Site ID (first-time users)
  • Adding additional Site ID's to your profile (existing users)
• Cannot find my Support ID
• Need further assistance?

Obtain a Broadcom Site ID

Your Support Site ID is located in the Electronic Software Delivery (ESD) email from Broadcom Software Delivery at the close of your contract or contract renewal and is sent to the "Technical Contact" on the contract.

The ESD email contains your enterprise Site ID, contract number, and other information you need to register and download your Broadcom products.

Upgrade your account by adding the Site ID (first-time users)

If you are a new user and need to add your Site ID to your profile on the Broadcom Support Portal, follow these steps:

1. Log in to the Broadcom Support Portal at https://support.broadcom.com/user/.
2. Select the appropriate product division:
   • Mainframe Software
   • Enterprise Software
   • Symantec Enterprise Security
   • Brocade Products
   • Semiconductors
   • Broadcom Payment Security
     
     
3. Click on Case Management or Upgrade Account to request the Support Site ID.
   
   
   
   
4. On the left side, fill in all the required information, and on the right side, select the support area. 
   
   
   
   
5. Fill in all required fields, including the Site ID, and click Next. If you do not know your Site ID, please use the Support Site ID Request Form to request your Site ID.
6. After submitting your request, you will see the message "Thank you for upgrading! An email will be sent to your registered email address."
   
   The request will either route to your current Site ID user administrator or if the Site ID does not have an active administrator, to Broadcom Customer Care. Customer Care will process your request within 24 hours or less.

Adding additional Site ID's to your profile (existing users)

If you are an existing user and already have a Site ID, you can add additional Site ID's to your profile.

1. Log in to the Broadcom Support Portal at https://support.broadcom.com/user/
2. Select the appropriate product division from the list at https://support.broadcom.com/:
   • Mainframe Software
   • Enterprise Software
   • Symantec Enterprise Security
   • Brocade Products
   • Semiconductors
   • Broadcom Payment Security
3. In the top navigation menu, click MY TOOLS > SITE & ROLE REQUESTS (right side of menu).
4. Fill in all the required information, including your Site ID, along with any supporting information.
   
   
   
   Your request will either route to your current Site ID user administrator, or, if the Site ID does not have an active administrator, to Broadcom Customer Care. Customer Care will process your request within 24 hours or less.

Cannot find my Support ID

If you cannot find your Site ID, please use the Support Site ID Request Form to request your Site ID. You can also use our Virtual Agent chat in the lower-right corner of this website. 

Note:

If you are a new user and trying to add the site id for the first time, please refer Step 1.

If you already have a site id added to your profile and need additional site access, then please refer Step 2.

Need further assistance?

If you need help with any of these steps, contact Broadcom Customer Care. You can also use our Virtual Chat in the lower-right corner of the Customer Support website.