Using your Broadcom Site ID(s) for full support portal access
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Using your Broadcom Site ID(s) for full support portal access

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Article ID: 142873

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Updated On:

Products

Support Portal Support Portal & Access Issues Global Customer Assistance

Issue/Introduction

The Broadcom Support Site ID is a unique identifier essential for accessing Broadcom's support services. You might know it as the Support ID, Enterprise Site ID, SID, or simply Site ID. After signing or renewing a contract with Broadcom, you'll receive an Electronic Software Delivery (ESD) email from Broadcom Software Delivery. This email, sent to the Technical Contact on the contract, includes:

  • Your newly created Enterprise Site ID
  • Contract Number
  • Other essential details for product registration and download

This guide will walk you through updating your profile with your company's Site ID. By doing so, you'll unlock access to:

  • Case Management: Submit and track support cases.
  • Product Downloads: Access the latest Broadcom software.
  • My Entitlements: View your product licenses and entitlements.

Environment

Support portal

Resolution

Existing users

If you have an existing Enterprise profile on the Broadcom Support Portal, you can add additional Site IDs as needed.

New users

If you are a new, basic user or do not have an existing Enterprise profile on the Broadcom Support Portal, you can build your profile to expand access to services like Product downloads, Case management, My Entitlements, and more.

  1. Navigate to the Broadcom Support Portal and click the drop-down by your username and select My Profile.




  2. Under the My Profile section, click on Build your Profile.



  3. Click Yes, I want to build my Profile.



    Note: User logged in as a Basic User using a non-corporate email address (like Gmail, yahoo, etc.) attempts to click the “Yes, I want to Build my Profile” gets the error message: "This option is not available to users who have registered with a non-corporate email domain" on the bottom left side of the screen 




  4. To access Broadcom Software (Enterprise, Mainframe, Symantec, Payment security & VMware).
    • First select Broadcom Software. Then, select Broadcom Software Access.



  5. Enter the Site ID and Phone number, and then verify the site ID.
    • If your Site ID matches Broadcom's records, a green check will appear.
    • If no match is found, you will have two additional attempts to provide a valid Site ID. Exceeding three unsuccessful attempts will result in your account being locked.



  6. Click Submit once the Site ID is validated. You will be asked to review and verify the details before confirming.




  7. After submitting the request, you will see the message notification "Thank you for upgrading!", and an automated email will be sent to your registered email address.

  8. The request will be sent to the existing User Administrator from the customer's organization. If an administrator does not exist, it will be routed to Broadcom Customer Care for processing.

    Processing User Access Requests

    Scenario

    Processing Details

    Timeline

    Designated User Administrator from the customer's organization exists for the site ID.

    The User Admin reviews and processes the request.
    • User Administrators have a 14 day window to approve/reject a request. Requests will remain in a pending status during this period.

    • If no action is taken by the administrator within the 14 days, the system will automatically reject the request.

    • To expedite the process, requestors should contact their User Administrator directly.

    No User Administrator exists.

    Broadcom Customer Care will review and process the access request.

    The Customer Care team usually processes requests within 24 hours. The requestor will receive an email if more information is required.

    • Effective 08/29/2024 In the event a particular site ID has no users registered, when the first site access request to this site ID is APPROVED, the requester will also be auto-granted the User Administrator & Product Administrator role.










For enhanced self-service options, Broadcom strongly suggests that end-users designate at least one Administrator for each of their organization's Support Site IDs. Refer to the User Administrator guide for details.

Additional Information

Inviting an Enterprise user to a Site ID

User Administrators can invite an Enterprise user to a Site ID.

Note: The invited end-user is required to have a pre-existing Broadcom Enterprise profile (User must be registered and have access to at least one Site ID, otherwise the "Invite User" option will not work and the error message 'Invalid Request: Enterprise Profile Required' or 'Authhub API Failure' is being displayed). 

For VMware Hands-on Labs, Refer to VMware Hands-on Labs Access Request Workflow

 

 

Should you need any further assistance, contact Broadcom Customer Care

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