Obtain a Broadcom Support Site ID or upgrade a Broadcom account

Products

• Support Portal

Issue/Introduction

You need help with your Broadcom account or Site ID, including:

• Upgrading your Broadcom account
• Obtaining or locating a Broadcom Support Site ID
• Adding additional Site IDs to your Broadcom profile
• Cannot find or locate your Site ID

With a Broadcom Site ID, you gain access to the following features:

• Case Management
• Product Downloads
• Entitlements

Resolution

Contents

• Obtain a Broadcom Site ID
  • Upgrade your account by adding the Site ID (first-time users)
  • Adding additional Site ID's to your profile (existing users)
• Cannot find my Site ID
• Need further assistance?

Obtain a Broadcom Site ID

Your Support Site ID is located in the Electronic Software Delivery (ESD) email from Broadcom Software Delivery at the close of your contract or contract renewal and is sent to the "Technical Contact" on the contract.

The ESD email contains your enterprise Site ID, contract number, and other information you need to register and download your Broadcom products. If you need help in finding your Site ID, please use the Support Site ID request Form to request your Site ID or use our Virtual Agent chat in the lower-right corner of this website. 

Upgrade your account by adding the Site ID (first-time users)

If you are a new user and need to add your Site ID to your profile on the Broadcom Support Portal, follow these steps:

1. Log in to the Broadcom Support Portal at https://support.broadcom.com/user/.
2. Select the appropriate product division:
   • Mainframe Software
   • Enterprise Software
   • Symantec Enterprise Security
   • Brocade Products
   • Semiconductors
   • Broadcom Payment Security
     
     
3. For non-Semiconductor customers, Click on Case Management or Upgrade Account. Semiconductor customers can skip to step 4.
   
   
   
   
4. For Semiconductor customers, you do not need a Support Site ID.  Click the Product Downloads tile to upgrade your account and gain access to Semiconductor specific systems.
   
   
   
   
5. On the left side, fill in all the required information, and on the right side, select the support area. 
   
   
   
   
6. Fill in all required fields, including the Site ID, and click Next. If you do not know your Site ID, please use the Support Site ID Request Form to request your Site ID.
7. After submitting your request, you will see the message "Thank you for upgrading! An email will be sent to your registered email address."
   
   The request will either route to your current Site ID user administrator or if the Site ID does not have an active administrator, to Broadcom Customer Care. Customer Care will process your request within 24 hours or less.

Getting error "Registration / Activation is not completed successfully while upgrading the basic account", then, please follow the instructions mentioned here.

Adding additional Site ID's to your profile (existing users)

If you are an existing user and already have a Site ID, you can add additional Site ID's to your profile.

1. Log in to the Broadcom Support Portal at https://support.broadcom.com/user/
2. Select the appropriate product division from the list at https://support.broadcom.com/:
   • Mainframe Software
   • Enterprise Software
   • Symantec Enterprise Security
   • Brocade Products
   • Semiconductors
   • Broadcom Payment Security
3. In the top navigation menu, click MY TOOLS > SITE & ROLE REQUESTS (right side of menu).
4. Fill in all the required information, including your Site ID, along with any supporting information.
   
   
   
   Your request will either route to your current Site ID user administrator, or, if the Site ID does not have an active administrator, to Broadcom Customer Care. Customer Care will process your request within 24 hours or less.

Cannot find my Site ID

If you cannot find your Site ID, please use the Support Site ID Request Form to request your Site ID. You can also use our Virtual Agent chat in the lower-right corner of this website. 

Note:

If you are a new user and trying to add the site id for the first time, please refer Step 1.

If you already have a site id added to your profile and need additional site access, then please refer Step 2.

Need further assistance?

If you need help with any of these steps, contact Broadcom Customer Care. You can also use our Virtual Chat in the lower-right corner of the Customer Support website.