Accept/reject enrollment requests by a user admin on the Broadcom Support Portal

Products

• Support Portal
• Support Portal
• Support Portal & Access Issues

Issue/Introduction

To accept/reject the following pending requests on the Broadcom Support Portal, a User Administrator can follow the steps / procedure below.

• Registration / Site Id access 
• User Admin access
• Product Administrator Role
  

Note: User administrator privileges are required to access the "My Tools" option.
If you have site access but this option is not visible on your dashboard, enroll to the user admin role by following the instructions from "Request User Administrator role on the Broadcom Support Portal."

Resolution

Login to the Broadcom Support Portal - My Dashboard 

• Click on My Tools
• Select the Registration Requests Tab. This will show all pending requests associated with a site. To process them, click on the Pencil Icon at the right end   
  
  

• It will show you the request details. Choose the option Reject or Approve
  
  
  
  
•  The requester will receive a system-generated email about the status of their request.
               

Note: If you are unable to process a pending enrollment or not the correct person, notify Broadcom Customer Care at the earliest for further assistance. 

Additional Information

To understand the user admin roles and responsibilities, please refer to User Administrator guide for the Broadcom support portal

Should you need any further assistance, contact Broadcom Customer Care