Adding additional Broadcom Site IDs to an existing profile on the Broadcom Support Portal

Products

• Support Portal
• Support Portal & Access Issues
• Global Customer Assistance

Issue/Introduction

As an Enterprise user, you may find that certain software downloads or license keys (entitlements) are not visible because they are associated with a different Site ID. Use the Request Access feature to associate additional Site IDs with your existing Broadcom Support Portal profile.

Environment

Broadcom Support Portal (Enterprise Accounts)

Cause

Entitlements (licenses/downloads) are mapped to a specific Site ID. If your profile is not associated with that Site ID, the content will not appear in your portal view.

Resolution

If you are an existing Enterprise User, you can request Site ID access by following these steps:

1. Log in to the Broadcom Support Portal, https://support.broadcom.com/.
2. Click the profile drop-down menu in the upper-right corner and select Request Access.
   
   

   Note: Users who are New/Basic or do not have an existing Enterprise profile on the Broadcom Support Portal will not see the "Request Access" or "Notification Settings" options. They should build their profile using their Site ID and gain full support portal access. For detailed instructions, refer to Using your Broadcom Site ID(s) for full support portal access. If the user has just upgraded their profile and received access for the first site ID, these access changes may require up to 15 minutes to become fully effective. A re-login to the support portal account may also be necessary to reflect these updates.

   
   
   
   
3. Select the Support Site ID tab and click the Request Access button. 
   
   
   
   
   

4. Enter the desired Site ID and click "Verify."

   In the Additional Information field, provide a justification for access (e.g., "Need access to VMware licenses for upgrade").. This justification will be visible to your site administrator for review.

5. Click Save to submit your request.
   
   
   
   
6. The request will be sent to the existing User Administrator from the customer's organization. If an administrator does not exist, it will be routed to Broadcom Customer Care for processing.
   
   

   Processing User Access Requests

   Scenario	Processing Details	Timeline
   Designated User Administrator from the customer's organization exists for the site ID.	The User Admin reviews and processes the request. The User Administrator can process the pending site access request by following: Accept/reject enrollment requests by a user admin on the Broadcom Support Portal).	User Administrators have a 14 day window to approve/reject a request. Requests will remain in a pending status during this period. If no action is taken by the administrator within the 14 days, the system will automatically reject the request. To expedite the process, requestors should contact their User Administrator directly.
   No User Administrator exists.	Broadcom Customer Care will review and process the access request.	If the requester domain matches the Company Name, then the access request will be auto-approved immediately. Else, the Customer Care team usually processes requests within 24 hours. The requestor will receive an email if more information is required. Effective 08/29/2024 In the event a particular site ID has no users registered, when the first site access request to this site ID is APPROVED, the requester will also be auto-granted the User Administrator & Product Administrator role.

   
   For enhanced self-service options, Broadcom strongly suggests that end-users designate at least one Administrator for each of their organization's Support Site IDs. Refer to the User Administrator guide for details.

 

Additional Information

If you encounter any difficulties or require assistance with any of the steps, please contact Broadcom Customer Care. Refer to Contact Broadcom support.