Unable to view licenses or download products for Broadcom, CA, Symantec, or VMware products

Products

• Support Portal
• Global Customer Assistance
• Licensing - Symantec Products
• Licensing-CA
• CA Licensing
• Licensing - Manual Provisioning

Issue/Introduction

On the Broadcom Support Portal, you cannot find licenses or access downloads for one or more Broadcom, CA, Symantec, or VMware products.

• Case Management
• Product Downloads
• My Entitlements is blank/empty
• Licensing
• The license/download file is not available

Cause

A few reasons could prevent licenses/downloads from appearing under the Broadcom Support Portal.

• You don't have access to a site ID or the correct Site ID.
• The license was listed or renewed under a different Site ID.
• You may have expired contracts.
• Products have outstanding invoices.

Resolution

• If you have access to the site ID, View inactive products by unchecking the 'Active' checkbox within the entitlements page.  
  • To Renew any expired contracts by contacting your Partner or Account Manager
    
    
• For help locating your site ID, see find your Broadcom Support Site ID
  
  
• If you are Basic user, see Using your Broadcom Site ID(s) for full support portal access
  
  
• If the license was listed or renewed under a different Site ID, you can add additional Site IDs
  
  
• If you have a pending invoice, contact your Partner or Account Manager