Broadcom Support Site ID Request Form
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Broadcom Support Site ID Request Form

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Article ID: 197283

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Updated On:

Products

Support Portal Licensing - Symantec Products Licensing-CA

Issue/Introduction

Resolution

The Support Site ID, often referred to as Support ID, Enterprise Site ID, SID, or just Site ID, is located in the Electronic Software Delivery (ESD) email from Broadcom Software Delivery at the close of your contract or contract renewal and is sent to the "Technical Contact" on the contract.

The ESD email contains your enterprise Site ID, contract number, and other information you need to register and download your Broadcom products. If you need help finding your Site ID, please use the Support Site ID request Form to request your Site ID.

 

Instructions: 

  1. Enter your email address and click on the search icon (This will enable all the other fields).
  2. Enter your company name.
  3. Search for the entitled product.

    Note: To find a valid Site ID, select at least one product out of all your entitled products.

  4. Provide additional information like the contract number, serial number, old/previous Site ID, or mirror a colleague's site access. If you do not have any information, select "I don't have additional information."

    Note: Not providing additional information may delay our ability to find your Site ID.

  5. Click on Submit. A case will be created. The Broadcom Customer Care team member will respond to you through that case.

To expedite the process, use our chatbot and provide the case ID. The team will assist you further. 

Additional Information

Once you have your site ID, see Manage Broadcom Site IDs or upgrade your account.

See article Add additional Site IDs to your profile (Existing User) if you are looking to add additional Site IDs to your account.