How to change the severity of the case using Case Management?

Products

• Support Portal

Issue/Introduction

How to change the severity or priority of a case using Broadcom Support Portal: Case Management?

Environment

 

 

Resolution

Broadcom Support offers four levels of severities:

Note: Contact Broadcom Customer Care to update the case to Severity 1.

 

Below are the steps to change the severity of the case to 2, 3, and 4. 

• Login to the Broadcom Support Portal 

• From My Dashboard click on My cases

• To change the severity, Click on case ID  and once inside the case Click on the Pencil Icon next to Severity (As shown in the picture below)
  
  
• Update the Severity and Business Impact fields.

 

Additional Information

Should you need any further assistance, contact Broadcom Customer Care