How to create case views?
How to customize columns on the case view?
How to manage case Views?
How to use filters on case views?
Users have the ability to create customer case views on the Support Portal Case Management.
Note: The default view is not editable. Filter and settings options will be grayed out. To apply filters or customize columns one should create a new view.
To create/manage views:
DID YOU KNOW? Columns can be sorted ascending or descending from the My Open Cases, My Cases and All Cases view. Click to the right on the column label to sort as needed.