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Broadcom Support Portal - FTP Downloads Using FileZilla and WinSCP

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Article ID: 143143

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Updated On:

Products

Support Portal

Issue/Introduction

This article will show you how to download the FTP files using Third Party Clients (FileZilla or WinSCP).

  • FTP Downloads Using FileZilla
  • FTP Downloads Using WinSCP 

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Broadcom Support Portal - FTP Downloads Using FileZilla and WinSCP

If you are unable to download the product via FTP on Broadcom portal directly, you can use any Third party applications to download. Broadcom recommends FileZilla or WinSCP for FTP downloads.

Note: To download the product, you must be registered as an enterprise user with Broadcom support portal. If you have trouble registering, please contact Broadcom Customer Care Team and a Customer Care Representative will be happy to assist you.

You can download the Broadcom Recommended FTP applications using the links below

Before Starting the download using any of the above applications, you need to follow a few steps on the Broadcom portal.

  1. Add the product to Download Management by following the steps mentioned in the Link or you can find the details in below



  2. Once you select the Download Manager option you will find the list of product(s) you have selected to download.
  3. For every product added in the page you will have Download via Http, FTP.



  4. Select the Icon which says FTP and you will find the details related such as
    1. Host Name
    2. User Name
    3. Password



  5. You can also use Generate Access Credentials if you don’t want to use  your Broadcom Credentials. 

    Note: Generate Access Credentials can be used by IDP users who use the link https://support.broadcom.com/user via their internal SSO applications (Such as Clarity, Rally or any other SSO/IDPs).



    Once you click on Generate, you will be provided with temporary Username and password based on your original credentials for downloads

FTP Downloads Using FileZilla: 

  1. Open/Launch Filezilla and enter the Hostname, Username and Password as per the Broadcom Portal



  2. Once the connection is established, you will see the order id folders on the right side of the panel.



  3. Just drag the folder with Product name from right to left panel and it will begin downloading.



  4. Once finished the download gets transferred to your machine.

Note: If you have multiple order ids, refer Broadcom Support Portal Download Manager to compare order ids and downloads.

 

FTP Downloads Using WinSCP: 

  1. Open/Launch WinScp and enter the Hostname, Username and Password as per the Broadcom Portal.



  2. Once the connection is established, you will see the order id folders on the right side of the panel.



  3. Just drag the folder with Product name from right to left panel and it will begin downloading.





  4. Once finished the download gets transferred to your machine.

Note: If you have multiple order ids, refer Broadcom Support Portal Download Manager to compare order ids and downloads.

If you need any assistance, please contact the Broadcom Customer Care Team or use our Customer Care Request Form and submit your question.

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