Updating profile details on the support portal

Products

• Support Portal

Issue/Introduction

At this time, the option to edit the "User information" tab is unavailable in the Broadcom Support portal "My Profile page"
Our teams are aware of the issue and actively engaged in resolving this issue for all customers.

We request your patience while this issue is fixed and apologize for any inconvenience this may have caused.

 

 

Ensuring accurate and updated contact information in your Broadcom profile is vital for seamless communication with our Technical Engineers and Non-Technical Representatives regarding your cases. Follow this guide to update your name, address, and contact number effortlessly.

Note: This is only applicable for upgraded users with a valid Site ID. Basic Broadcom Account users can update the contact number using the Upgrade option on the Broadcom support portal.

Resolution

1. Log in to Broadcom Support portal
2. Click on the drop-down next to your name on the top right-hand corner and go to 'My Profile'.
   
   
   
   
3. Click on ‘Edit’ to update your address, phone number & preferred time zone
   
   
   
   
4. Enter a valid address and phone number where you would want an engineer to contact you.
5. Click Save.

Additional Information

• Once the Contact number is updated, it will reflect in your profile as well as on your Cases in Case Management.
• For Company Name change in your support portal profile, submit a case.
• For Email Address change in your support portal profile, we encourage you to create a new account with your new email address.

If you need help with any of these steps, contact Broadcom Support. You can also use our Virtual Chat in the lower-right corner of the support website.