Updating profile details on the support portal

Products

• Support Portal

Issue/Introduction

This article provides instructions on how to update your Broadcom support portal profile information, including your name and phone number for case management. It also covers how to add additional case contacts and modify your support business hours.

Environment

Support portal
Wolken case management

Resolution

 

Update profile name	Updating First Name and Last Name on the My Profile page of the Broadcom support portal
Update phone number in the case management	Updating Contact/Phone number on case management
Add alternative case contacts	Adding alternative case contacts in the Broadcom case management
Update support hours for technical support cases	Updating Support Hours for the Cases - Case Management
Build/Upgrade your Basic profile to an Enterprise user account with your site ID.	Build your Broadcom Basic profile using your site ID
Add additional Broadcom Site IDs to an existing Enterprise profile	How to Add More Broadcom Site IDs to Your Current Profile on the Broadcom Support Portal
Email address change in the profile	Email address change/update on the Broadcom support portal

Additional Information

If you encounter any difficulties or require assistance with any of the steps, please contact Broadcom Customer Care. Refer to Contact Broadcom support