Email address change/update on the Broadcom support portal

Products

• Support Portal
• Support Portal & Access Issues

Issue/Introduction

This article outlines the specific situations in which you are permitted, and not permitted, to request an email address change/update within the Broadcom support portal.

 

Valid Scenarios for Change Requests:

• You're registered on the Broadcom portal and your email address has changed within the same organization due to a new company domain.
• Your email address has changed as a result of a legal name change.

A few scenarios that would consider the request invalid:

• Attempting to update a generic, distribution list (DL/PDL), or shared email address with another email. (⚠ Shared or distribution list accounts pose security risks and violate the Terms of Use for the Broadcom support portal.)
• Requesting to update a former colleague's account with your email address as they no longer with the company.
• You are leaving the company and wish to replace your corporate email ID with a personal email ID.
• You joined a new company and wants to replace new company email with an existing registered email of the old company.

Resolution

If your request for an email address change/update meets the valid criteria, contact the Global Customer Assistance team via chat, phone, or by opening a case. Refer to Contact Broadcom support

Provide the following mandatory information:

• New Email Address
• Reason for the change request
• Proof supporting the change