Subscribing to Broadcom product notifications and alerts

Products

• Support Portal
• Global Customer Assistance
• Carbon Black EDR
• Carbon Black EDR (formerly Cb Response)
• Carbon Black App Control
• Carbon Black Cloud Endpoint Standard
• Carbon Black Cloud Enterprise EDR
• VMware Carbon Black
• Carbon Black Hosted EDR (formerly Cb Response Cloud)

Issue/Introduction

Learn how to subscribe for product notifications and alerts on the Broadcom support portal, including:

• Critical Alerts - High impact and/or pervasive software problems that are critical to the operation of the product, which have a major impact on our customer's environment, or that may negatively impact a large number of our customers.
• Product Advisories - Moderate or low impact and/or non-pervasive software problems that have been determined to affect the operation of the product in one or more of our customer's environments.
• Release Announcements - Product lifecycle notices (GA, EOL, EOS, compatibility matrix, feature releases)
• Security Advisories - Potential security risks, vulnerabilities, and available remediation's.
• Legal Notices

To subscribe to your entitled product notifications, you must have an Enterprise account with an active site mapped to your profile. 

To upgrade Basic account to Enterprise, refer to Using your Broadcom Site ID(s) for full support portal access

Resolution

1. Log in to support.broadcom.com.
2. Click the ‘bell’ icon to launch the Notifications flyout page
   
   
   
   
3. Click on the ‘gear’ icon to launch your Notification settings OR  click on your name dropdown on the top right side of the page and go to Notification settings to manage your preferences
   
   
   
   
4. On the Notifications page, select the product(s) that you would like to receive notifications for. You can also toggle the top row under each area to receive notifications for all of your entitled products. Preferences are automatically saved
   
   
   
   Once it is updated, you will start getting notifications.