Not receiving the Broadcom Multi-Factor Authentication Code (MFA) code

Products

• Support Portal

Issue/Introduction

You are not receiving the Broadcom Multi-Factor Authentication code (MFA) by SMS or email authentication.

Resolution

SMS

• Follow the steps to Reset Multi-Factor Authentication (MFA) via chatbot.

Email Authentication

• If you did not get MFA in your email, check your spam/junk or corporate spam folder.
• If you still did not get the email, then, ask your email admin to check and allow emails from @sso.broadcom.com and @broadcom.com and resend the email again.
• Check if the Email address used to log in is not a Shared Email Account or a distribution list (PDL) as the use of such an email address is a security risk and a violation of the Terms of Use.

Okta Verify or Symantec VIP due to change in Mobile Phone

1. Reset Multi-Factor Authentication (MFA) via chatbot
2. Set up MFA on Okta Verify or Symantec VIP on a New Mobile Phone following the reset, for instruction check User Registration Multi-Factor Authentication Setup Instructions.

Additional Information

It is recommended to set up more than one option as MFA. This provides you with a variety of alternatives in various instances. For example, if SMS is your preference, it may work great at home, but it may not be the best alternative if you travel overseas owing to the expense of international texting. In such case, having another alternative such as " Symantec VIP" or " Okta Verify " is a preferable option.

Having several choices enabled also allows you to reset your personal MFA if you switch to a new PC, re-image your PC, or switch to a different mobile device.  

Need further assistance?

Contact Broadcom Support or use our Virtual Agent Chat at the bottom-right corner of this website.