Not receiving the Broadcom Multi-Factor Authentication Code (MFA) code

Products

• Support Portal
• Support Portal & Access Issues

Issue/Introduction

You are not receiving the Broadcom Multi-Factor Authentication code (MFA).

Resolution

Email Authentication

If you did not get the MFA email please check the following:

• Ensure you have clicked the "Email a security code to me" link
  
  
  
  
• Check your spam/junk or corporate spam folder
• Work with your networking team to allow the following:

URLs: https://access.broadcom.com 
Email Relay: relay.smtp-ext.broadcom.com
Sender Address: [e-mail]
Email Subject: Broadcom Login Security Code

 

Symantec VIP due to change in Mobile Phone

1. Reset Multi-Factor Authentication (MFA) via chatbot. 
2. Set up Symantec VIP on a new mobile phone. For instruction check User Registration Multi-Factor Authentication Setup Instructions.

Additional Information

For further assistance contact Broadcom Support or use our Virtual Agent Chat at the bottom-right corner of this website.