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Advanced search options on the Broadcom Support Portal

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Article ID: 200997

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Updated On:

Products

Support Portal

Issue/Introduction

Learn how to perform advanced search and use search operators on the Broadcom Support Portal at https://support.broadcom.com/search-results.html.

Resolution

Our search supports three Boolean operators, an exact match capability, and two wildcards—for terms and characters, respectively. To use advanced search operators, prefix your search query with a hashtag/pound symbol (#) and then a space. For example:

# coffee NOT sugar

This finds all content that has the keyword "coffee" but not the keyword "sugar".

Note: When performing an advanced search (when using #), the space between words uses the OR operator between words. Compare this to a default search (without the #), which uses the AND operator between words.

Search operators

Operator Description Example

AND

or use

&&

Returns content containing the terms or phrases on the left and right of AND.

Note: This is the default search operator only on standard (non-advanced searches)   

# content AND source AND dynamics
Finds content that has all three keywords: "content", "source", and "dynamics," not necessarily in that order.

OR

or use

||

Finds content containing either of the terms or phrases around OR.

Note: This is the default search operator when using advanced searching.  

# install OR upgrade
Finds content that has either "install" or "upgrade".

NOT

Excludes content containing the term or phrase followed by NOT.

Example 1:

# sep NOT "sep on premises"

Finds content with the keyword "sep," but not with "sep on premises".

Example 2:

# sep 14.3 NOT mp1

Finds content with the keywords "sep" or "14.3" but not with the keyword "mp1".

" "

Double quotes function as exact match operators. Finds content containing the exact phrase or term.

Note: Stemming will not be applied (e.g. installing, installation, installer). However, stop words will be included.

Example 1:

# "recognise"

This search will ignore content that has "recognize," "recognized," "recognised," "recognization," and other forms of "recognise".

Example 2:

# "install" failed

This search will return content with "install" or "failed," but not content that has "installed", "installing", "installation," and other forms of "install".

Example 3:

 # "no route to host"

Finds content with an exact match of the string "no route to host," including stop words (e.g. the word "to" in this example).

Example 4:

# clarity "export to excel" performance

Finds content with an exact match of the string "export to excel," and will use the OR operator for all other keywords.

+

The plus symbol limits the search to content that contains the term or phrase following +.  Do not use a space after the +.

Adding one or more keywords after + will give preference to the AND operator first, and then to the OR operator.

# dlp +15

Finds content that necessarily has the keyword "15", along with "dlp".

# cleanwipe +tool

Finds content that necessarily has the keyword "tool", along with "cleanwipe".

# cleanwipe +removal tool

Finds content that necessarily has the keyword "removal", along with "cleanwipe", while "tool" uses the OR operator.

 

*

The asterisk symbol is used as a wildcard for terms and phrases.

Note:

  • Use quotes when using wildcards within a phrase (example 1).

  • Do not use quotes when using wildcards with a single word or words joined by a period. (examples 2 and 3).

  • When using wildcards in the middle of a term or phrase for multiple words, use a * (asterisk) for each word.

Example 1:

# "how to * symantec endpoint protection"

Finds content with phrases such as:

  • how to install symantec endpoint protection
  • how to upgrade symantec endpoint protection
  • how to uninstall symantec endpoint protection

Example 2:

# *ConcurrentModificationException

Finds content with keywords or phrases such as:

  • java.util.ConcurrentModificationException

Example 3:

# introscope.enterprisemanager.metrics*

Finds content with keywords or phrases such as:

  • introscope.enterprisemanager.metrics
  • introscope.enterprisemanager.metrics.live.limit
  • introscope.enterprisemanager.metrics.historical.limit

Note: The period between the words "introscope.enterprisemanager.metrics" forces search to treat this as a single phrase.

?

The question mark symbol functions as a wildcard for a single character.

# synchroni?e
Finds both "synchronize" and "synchronise".

 

 

Advanced search

You can also use the Advanced Search feature to refine your query. Just click the Advanced Search button or icon.

  • With the exact phrase - Search terms are enclosed in quotation marks, and your query is searched as it is. A search for "recognise" will not find the documents with the spelling "recognize."
  • With one or more words - Search terms surrounding the Boolean operator OR. resulting in all documents containing even one word from the multi-word query being returned. For example, a search for "endpoint protection" will return documents containing the terms "endpoint", "protection", and "endpoint protection."
  • Without the words - Search terms preceded by the Boolean operator NOT, resulting in documents containing the query being excluded. This is equivalent to adding a hyphen in front of a query in the search box. # endpoint -protection find all documents with a mention of "endpoint" but without "protection."

Facet search

Use facets (e.g. filters) to narrow the scope of your search. For example, in the left search menu, under Products, search for the name of your product, and then check the appropriate box for the product.

If you need to expand the list of items in the facet, click Show more. Or, click Show less to collapse the list of items.

Special characters

On November 22, 2021, you can use any of these special characters when performing a search.

Note: To use special characters in advanced searches, you must enclose the special character in quotes. For example, 5 > 2 and # "5 > 2" work, but # 5 > 2 and # 5 > 2 OR 3 do not work.

  • (
  • )
  • &
  • @
  • >
  • <
  • $
  • %
  • ^
  • =
  • :
  • .
  • /
  • -
  • +
  • *
  • #
  • '

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