Advanced search options on the Broadcom Support Portal

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Article ID: 200997

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Updated On:

Products

Support Portal

Issue/Introduction

Learn how to perform advanced search and use search operators on the Broadcom Support Portal at https://support.broadcom.com/search-results.html.

Resolution

Our search supports three Boolean operators, an exact match capability, and two wildcards—for terms and characters respectively. To use any operator, prefix your search query with a hashtag/pound symbol (#) and then a space. For example:

# coffee NOT sugar

This finds all content that has the keyword "coffee" but not the keyword "sugar".

Note: Using # without a space afterwards may produce unintended results. Once you use #, the space between words is an OR operator (versus on standard search, without the #, spaces between words are an AND.

Search operators

Operator Description Example

AND

or use

&&

Returns content containing the terms or phrases on the left and right of AND.

Note: This is the default search operator only on standard (non-advanced searches)   

# content AND source AND dynamics
Finds content that has all three keywords: "content", "source", and "dynamics," not necessarily in that order.

OR

or use

||

Finds content containing either of the terms or phrases around OR.

Note: This is the default search operator when using advanced searching.  

# install OR upgrade
Finds content that has either "install" or "upgrade".

NOT

Excludes content containing the term or phrase followed by NOT.

# sep NOT "sep on premises"

Finds content with the keyword "sep," but not with "sep on premises".

# sep 14.3 NOT mp1

Finds content with the keywords "sep" and "14.3" but not with the keyword "mp1".

" "

Double quotes function as exact match operators. Finds content containing the exact phrase or term.

Note: Stemming will not be applied (e.g. installing, installation, installer). However, stop words will be included.

Example 1:

# "recognise"

This search will ignore content that has "recognize", "recognized", "recognised", "recognization," and other forms of "recognise".

Example 2:

# "install" failed

This search will ignore content that has "installed", "installing", "installation", and other forms of "install".

Example 3:

 # "no route to host"

Finds content with an exact match of the string "no route to host," including stop words (e.g. the word "to" in this example).

Example 4:

# clarity "export to excel" performance

Finds content with an exact match of the string "export to excel," and will use the AND operator for all other keywords.

+

The plus symbol limits the search to content that contains the term or phrase following +.  Do not use a space after the +.

Adding one or more keywords after + will give preference to the AND operator first, and then to the OR operator.

# dlp +15

Finds content that necessarily have the keyword "15", along with "dlp".

# cleanwipe +removal tool

Finds content that necessarily have the keyword "removal tool", along with "cleanwipe".

 

*

The asterisk symbol is used as a wildcard for terms and phrases.

Note:

  • Use quotes when using wildcards within a phrase (example 1).

  • Do not use quotes when using wildcards with a single word or words joined by a period. (examples 2 and 3).

Example 1:

# "how to * symantec endpoint protection"

Finds content with phrases such as:

  • how to install symantec endpoint protection
  • how to upgrade symantec endpoint protection
  • how to uninstall symantec endpoint protection

Example 2:

# *ConcurrentModificationException

Finds content with keywords or phrases such as:

  • java.util.ConcurrentModificationExpection 

Example 3:

# introscope.enterprisemanager.metrics*

Finds content with keywords or phrases such as:

  • introscope.enterprisemanager.metrics
  • introscope.enterprisemanager.metrics.live.limit
  • introscope.enterprisemanager.metrics.historical.limit

?

The question mark symbol functions as a wildcard for a single character.

# "synchroni?e"
Finds both "synchronize" and "synchronise".

 

 

Advanced search

You can also use the Advanced Search feature to refine your query. Just click the Advanced Search button or icon.

  • With the exact phrase - Search terms are enclosed in quotation marks.
  • With one or more words - Search terms surrounding the Boolean operator OR.
  • Without the words - Search terms preceded by the Boolean operator NOT.
  • Results - Increase the number of results up to 50.

 

Limitations

Special characters

Search ignores special characters, including the dollar sign ($), percent sign (%), periods, hyphens, forward slashes, and others. However, our search tool will find words around special characters, and provide relevant results in the majority of instances.