Subscribe to a Broadcom knowledge article
search cancel

Subscribe to a Broadcom knowledge article

book

Article ID: 275360

calendar_today

Updated On:

Products

Support Portal Data Loss Prevention Clarity PPM On Premise Clarity PPM SaaS Email Security.cloud Email Security.cloud ProxySG Software - SGOS Autosys Workload Automation CA Spectrum CA Single Sign On Agents (SiteMinder) CA Service Desk Manager Cloud Secure Web Gateway - Cloud SWG Datacom/AD Datacom DX APM SaaS DX Application Performance Management DX NetOps DX Unified Infrastructure Management (Nimsoft / UIM) Endpoint Encryption Endpoint Protection Licensing - Symantec Products Licensing-CA Global Customer Assistance Gen ServiceDesk Symantec XCOM - SUPPORT IT Management Suite Client Management Suite Server Management Suite Ghost Solution Suite

Issue/Introduction

You can subscribe to an article to stay up to date on changes. Learn more about Broadcom article subscriptions below.  

Resolution

Subscribe to an article

  1. Click on the article link from case management. If you are viewing an article from the knowledge.broadcom.com view, you will need to follow the below steps to subscribe.
    • Option 1: Click on the article under the Knowledge tab of your case. See Tips to access knowledge articles from a case.
    • Option 2: From the case management article link. 
      1. Copy the Article ID for the article you want to subscribe to. The Article ID is found at the end of the article URL and on the top left hand corner of the article.
      2. Paste the Article ID to the end of URL: https://broadcomcms-software.wolkenservicedesk.com/wolken-support/kbsearch/article?articleNumber=<Insert Your Article ID>.

  2. Click on the Subscribe button in the top right hand corner.

  3. You will see a message appear temporarily appear in the top right hand corner letting you know you are subscribed successfully.
  4. If you are subscribed to an article, the Subscribe button will change to "Unsubscribe".
  5. When a change is made to an article, you will receive an email notification notifying there is a change to the article.

Unsubscribe

  1. Click on the link provided in the email you receive when the article is updated.
    Alternatively, you can access the article link form: https://broadcomcms-software.wolkenservicedesk.com/wolken-support/kbsearch/article?articleNumber=<Insert Your Article ID>.
  2. Click the Unsubscribe button.

Additional Information

Powered by Wolken Software