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Products

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• Clarity PPM SaaS
• Email Security.cloud
• Email Security.cloud
• ProxySG Software - SGOS
• Autosys Workload Automation
• CA Spectrum
• CA Single Sign On Agents (SiteMinder)
• CA Service Desk Manager
• Cloud Secure Web Gateway - Cloud SWG
• Datacom/AD
• Datacom
• DX APM SaaS
• DX Application Performance Management
• DX NetOps
• DX Unified Infrastructure Management (Nimsoft / UIM)
• Endpoint Encryption
• Endpoint Protection
• Licensing - Symantec Products
• Licensing-CA
• Global Customer Assistance
• Gen
• ServiceDesk
• Symantec
• XCOM - SUPPORT
• IT Management Suite
• Client Management Suite
• Server Management Suite
• Ghost Solution Suite
• VMware
• Support Portal & Access Issues
• VMware vSphere ESXi
• VMware vSphere ESXi 5.0
• VMware vSphere ESXi 5.x - View
• VMware vSphere ESXi 6.0
• VMware vSphere ESXi 7.0
• VMware vSphere ESXi 8.0

Issue/Introduction

You can subscribe to an article to stay up to date on changes. Learn more about Broadcom article subscriptions below.  

Additional symptoms reported: Missing the ability to subscribe to notifications on a KB article.

Resolution

Subscribe to an article

1. Click on the article link from case management. If you are viewing an article from the knowledge.broadcom.com view, you will need to follow the below steps to subscribe.
   • Option 1: Click on the article under the Knowledge tab of your case. See Tips to access knowledge articles from a case.
   • Option 2: From the case management article link. 
     1. Copy the Article ID for the article you want to subscribe to. The Article ID is found at the end of the article URL and on the top left hand corner of the article.
        
     2. Paste the Article ID to the end of URL: https://broadcomcms-software.wolkenservicedesk.com/wolken-support/kbsearch/article?articleNumber=<Insert Your Article ID>.
        
        
2. Click on the Subscribe button in the top right hand corner.
   

   

3. You will see a message appear temporarily appear in the top right hand corner letting you know you are subscribed successfully.
   
4. If you are subscribed to an article, the Subscribe button will change to "Unsubscribe".
5. When a change is made to an article, you will receive an email notification notifying there is a change to the article.

Unsubscribe

1. Click on the link provided in the email you receive when the article is updated.
   Alternatively, you can access the article link form: https://broadcomcms-software.wolkenservicedesk.com/wolken-support/kbsearch/article?articleNumber=<Insert Your Article ID>.
2. Click the Unsubscribe button.
   

Additional Information

• Tips to access knowledge articles from a case
• Self-Service tips for Broadcom
• Search personalization features on the Broadcom Support Portal
• Advanced search options on the Broadcom Support Portal