My Entitlements FAQ for downloading Broadcom licenses and products

Products

Licensing - Symantec Products

Issue/Introduction

Frequently asked questions when downloading Broadcom licenses under My Entitlements.

Enterprise
CA Mainframe
Symantec

Resolution

General FAQs

How to get trial, proof of concept, or evaluation licenses

To obtain a trial license or receive a proof of concept demonstration, contact our sales team. Once submitted, a sales representative will contact you to discuss your needs.
Existing customers may contact their Account Director, Sales Person, or Partner.

How to get NFR licenses

To obtain an NFR license for non-production or demo usage, contact our sales team. Once submitted, a sales representative will contact you to discuss your needs.

How to download license key or license files

You can download license keys or license files from the Broadcom Support Portal..

Broadcom Symantec products

How to generate SLF files

You can generate Symantec SLF license files on the Broadcom Support Portal.

Unable to view my license files on the Support Portal or cannot view the entire licensing portfolio under "My Entitlements"

Ensure that your account has access to all the Site IDs for your company.
If you don't have Site IDs linked to your account, please raise an Additional Site Access request. To get access to the Site ID you may follow the following KB articles Basic Users (Build my profile) or Additional Site IDs to your profile (Existing User)
Unable to locate a Site ID? Please see the following article Site ID Request Form

Note: There could be multiple reasons why the license files are not available on the Support Portal. For more details, please refer to the article Unable to see the product in License Portal.

How to split, merge, and combine license files

We no longer support this functionality. If you need any clarifications, please contact your Sales Account Manager or Partner.

How to activate license keys

Instructions for activating the license file are not the same for all products. For any assistance in activating the license file, please create a ticket with the respective support team by following the instructions mentioned in the link.

How to link components/Software add-ons for Network Protection (Bluecoat) Appliances

To link a software add-on to an appliance, please refer to Add-Ons Linking/De-Linking to the Symantec Appliances.

Add-on missing under the "Software add-on" tab for Network Protection (Bluecoat) appliances on the portal

If you are unable to view Add-on on the support portal, please contact Broadcom Customer Care

How to perform Cold Swap for Network Protection (Bluecoat) products

To perform a license swap between hardware appliances, please refer to perform a license swap for Broadcom hardware appliances

Cannot perform a license swap or Spare Unit/Cold Standby is missing under the "Swap" tab

If the Spare Unit is missing under the “Swap” tab, please contact Broadcom Customer Care

How to update the Technical Contact on my Support Contract

For updating the Technical Contact on your Support Contract, please contact Broadcom Customer Care

Where to find product End of Life or End of Support Life details

See Product lifecycle and end-of-life information.

Broadcom Mainframe and Enterprise products

How to obtain LMP license keys?

LMP keys are available on the Support Portal. For more details, please refer to the article LMP Keys on Support Portal.

Note: Only automated keys are feeding to this area. Our internal IT team is working on an enhancement to have all LMP keys (automated & manually generated) to feed to this location

Are new LMP license keys required when upgrading to a new machine?

If your current keys are site keys, new keys are not required. Please keep in mind that usage must be reported to Broadcom based on the terms of your contract.
If your current keys contain machine information, new keys are required. To request a new set of keys, please contact Broadcom Customer Care.

How to install LMP license keys?

For instructions on installing LMP Keys, please refer to the article Installation Instructions for Mainframe LMP Keys

How to get enterprise license files?

To obtain an Enterprise License file, please contact Broadcom Customer Care

How to install ALP license keys?

For instructions on installing ALP Keys, please refer to License Installation Instructions for ALP Keys

How do I request an EKG key for disaster recovery testing?

To request an EKG key, please contact Broadcom Customer Care

Note: If site keys are being used, an EKG key is no longer required. The site keys can be used for disaster recovery testing.

How to install or activate Mainframe EKG Keys?

To install or activate EKG Keys, see Installing EKG license keys.

I’m getting key expiration emails from the system. How do I proceed?

If your contract is perpetual, then the existing license keys provided originally will work.
If your contact is subscription based, new keys are required. To get the new keys, please contact Broadcom Customer Care

My contract has been renewed. Do we need new keys to run our product?

It depends upon the contract. If your contract is perpetual, then the existing license keys provided originally will work.
If it’s a Subscription contract, the new keys are required. To get the new keys, please contact the Licensing Team

Where can find Dev codes, Material codes, and descriptions for LMP product keys?

All the LMP key codes are available on the LMP Listing page on the Support Portal.

We have recently migrated to the new machine (CPU), do we require a new key?

If the existing key is a site key, then the existing license keys provided originally will work. If it is a machine-specific key, then new keys are required. To get the new keys, please contact Broadcom Customer Care