Frequently asked questions when downloading Broadcom, CA, and Symantec licenses or products, under My Entitlements.
License keys can be downloaded using the Broadcom Support Portal. To download the license, please follow the steps mentioned in the article License Download.
Note: You need access to the active/valid Site ID. Unable to locate a Site ID ? Please see the following article : https://knowledge.broadcom.com/external/article/144066
Bluecoat licenses are available on the Broadcom Support Portal. To download the Bluecoat license, please refer to Point 8 mentioned in the article License Download.
We no longer support this functionality. If you need any clarifications, please contact your Sales Account Manager.
There could be multiple reasons why the license files are not available on the Support Portal. For more details, please refer to the article unable to see the product in License Portal.
SLF files can be regenerated on the Support Portal. To generate the license key, please follow the steps mentioned in the article License Download or contact Broadcom Customer Care.
If you are a reseller looking to obtain an NFR licenses for Non-Production/Demo usage, please send the details to the sales team by submitting the Sales form and one of our sales representatives will contact you.
Symantec Trial License can be obtained by contacting the Sales Team. A request can be sent to the sales team by submitting the Sales form and one of our Sales Representatives will contact and discuss the needs.
In order to obtain trial licenses for all Broadcom Software products, please contact your Sales Account Manager or the sales team if you are not yet a Customer. This team will be able to assist with the setup a Trial or a Proof of Concept demonstration. To contact the Sales team, please navigate to the Sales Contact Form. Complete the form and a Sales Representative will contact you to discuss the needs.
For any assistance on activating the license file, please open an issue with Broadcom Customer Care.
Release Details – the Release Details page where customers can access GA, EOL, EOSL information currently available at https://support.symantec.com/ca/en/release-details.html will not migrate on Day 2 (Mar 2). We plan to establish a similar page available via the Broadcom Support Portal in a future release.
For updating Technical Contact on Contract, please open an issue with Broadcom Customer Care.
Once the support ID is added to Broadcom portal, Login to portal (support.broadcom.com), Symantec Enterprise Security >> My Entitlements >> Search with the SN# or Support ID >> Click on the License >> Click on tab “Add-On” >> Click on Add and enter the passphrase/activation code. (Refer above issue : Add-on missing under the "Software add-on" tab for all my appliances on the portal )
Once the support ID is added to Broadcom portal, Login to portal (support.broadcom.com) Symantec Enterprise Security >> My Entitlements >> Search with the SN# or Support ID >> Click on the License >> click on Tab “Swap” >> Enter the details. (Refer above issue: Unable to perform license swap as Spare Unit is missing under the "Swap" tab.)
If you need any assistance, please create a ticket using the Customer Care webform.