You need to perform a license swap, which is the process of transferring the license, entitlements, and add-ons from a defective hardware appliance to a replacement appliance.
A CA and Symantec Support (CASS) partner who owns a Cold Standby (CS)*, Chassis Replacement Unit (CRU) or Spare Unit (SU) — which are not licensable and designed as replacement unit for a defective unit — can swap a defective unit with a replacement unit by following the process outlined in this article.
Note: *Customers can only own Cold Standby (CS) units and can also perform a swap.
Please review the following before performing a swap.
The RMA replacement unit shipped by Broadcom is already licensed (Broadcom performs a swap before shipment); there is no need to perform the swap yourself. If you encounter any issues with the replacement unit license, contact Broadcom Customer Care using our Virtual Agent Chat, or open a support ticket.
If you need help with any of these steps, contact Broadcom Customer Care using our Virtual Agent Chat, or open a support ticket.