Cannot find or download my Broadcom products

Products

• Support Portal
• Global Customer Assistance

Issue/Introduction

• You are unable to find or download a Broadcom, CA, or Symantec product on the Broadcom Support Portal.
• Your product is missing in one or more areas, including:
  • Case Management
  • Product Downloads
  • My Entitlements
  • Licensing

Cause

You may not see your product for the following reasons:

• Access to a Site ID - You must have an active Broadcom Site ID to create a case or download products.
  • There may be multiple Site IDs for your company.
  • Your contract may be under a different Site ID.
• Expired contracts - You may have an expired contract.
• Pending invoices - Products have outstanding invoices.

Resolution

To ensure that you can see your product(s):

• Align your account to the Site ID with the active entitlement.
• Renew any expired contracts. (Uncheck the Active Filter to view Expired Contracts)
• If you have a pending invoice, contact your account manager.

If you require further assistance, contact Broadcom Customer Care to open a Global Customer Assistance case.