Updating the Technical Contact on a Broadcom Software Support contract

Products

• Support Portal

Issue/Introduction

You may need to update the Technical Contact listed on your Broadcom software Support contract to ensure the right person receives all contract-related communication. This includes details like the Site ID, Contract Number, ERP Account Number, license quantity, product entitlement, and expiration notifications.

Resolution

To update or change the Technical Contact on your contract, you have the following options:

Preferred: Contact your Sales Representative or Account Manager to request the update.

 

Alternatively, you can reach out to Customer Care and provide the below details:

• Contract number:
• Existing Technical Contact’s name and email:
• New Technical Contact’s name and email:
• Reason for the change:

Additional Information

Accurate Technical Contact information ensures that the right person receives all licensing communications and has access to manage the product as needed—especially for cloud-based solutions that rely on active administration through the product console.

For certain cloud-based products, when you place a NEW order, the Technical Contact may also be assigned administrator rights to the product console. Once provisioning is completed, that individual is responsible for managing the product environment—adding users, granting access permissions, and configuring settings.

Updating the Technical Contact on the contract will not change the console administrator. The originally provisioned user will retain admin access and must manually manage/add other users as Administrators to the Product console.