Debugging/Logs for troubleshooting - Master KB for Clarity

Products

• Clarity PPM On Premise
• Clarity PPM SaaS

Issue/Introduction

This article provides a list of known KBs related to Clarity debugging which includes:

• Clarity application/performance issues
• Rally Integration
• MSP
• OWB
• Jaspersoft

Resolution

If the debugging you need is not found here, please also check our knowledge repository as this may not be an all inclusive list.

General:

• Quick summary guide to the log files: which files to provide to Clarity Support
• How Should Logging Levels Be Set?
• App-access.logs - Using for Troubleshooting

Action Trace:

• Using Clarity Action Trace
• How to enable SQL Trace for XOG?

Processes/Gel Scripts

• Process debugging - Enabling for Troubleshooting
• Set logging level to see INFO messages for custom GEL scripts

Schedulers (Microsoft Project and Open Workbench)

• Enable Schedule Connect logging for MSP / OWB troubleshooting

• XML, MPP and MSP Logs for Troubleshooting MSP Issues

Email

• How to enable Email Notification Debug logging

Export to Excel

• Export to Excel Debugging

Jaspersoft/Advanced Reporting:

• Jaspersoft Debug Logging for Advanced Reporting

Rally Integration:

• How to get debug logs for Rally in Clarity

Additional Information

See Searching for known Clarity Issues using Self Service