Debugging/logs for troubleshooting Clarity issues

Products

• Clarity PPM On Premise
• Clarity PPM SaaS

Issue/Introduction

Knowledge articles related to Clarity logs/debugging.

Resolution

If the debugging you need is not found here, please also check our knowledge repository as this may not be an all-inclusive list.

Table of Contents

• General
• Performance
• Action Trace
• Browser Trace
• Processes/Gel Scripts
• Roadmaps
• Microsoft Project (MSP) and Open Workbench (OWB)
  • MSP and OWB
  • MSP Only
  • OWB Only
• Email
• Export to Excel
• Jaspersoft/Advanced Reporting
• Rally Integration
• Time Slicing Jobs
  • Time Slicing
  • Time Slicing Sync

General

• Log file guidance - files to provide to Clarity support
• Set/Reset logging levels in Clarity
• App-access.logs - Using for Troubleshooting

Performance

• Manual heap dump for application hanging or slow performance

Action Trace

• Using Clarity Action Trace
• SQL trace for troubleshooting XOG actions

Browser Trace

• How to perform a Browser Trace in Microsoft Edge
• Browser trace in Chrome and IE for troubleshooting Clarity issues

Processes/Gel Scripts

• Processes stuck / hung - troubleshooting
• Set logging level to see INFO messages for custom GEL scripts

Roadmaps

• Roadmap debug logs for troubleshooting
• PDF Export debugging for Roadmaps

Microsoft Project (MSP) and Open Workbench (OWB)

MSP and OWB

• Enable Schedule Connect logging for MSP / OWB troubleshooting

MSP Only

• XML, MPP and MSP Logs for Troubleshooting MSP Issues

OWB Only

• OWB crashes: Generating dump file for troubleshooting

Email

• Enable email notification debug logging

Export to Excel

• Clarity: Export to Excel Debugging

Jaspersoft/Advanced Reporting

• Jaspersoft Debug Logging for Advanced Reporting
• View Jaspersoft Report logs (Clarity SaaS)

Rally Integration

• Enable debug logs for Rally in Clarity
• New Clarity Rally Integration - debugging / log troubleshooting - 15.9.2 and higher

Time Slicing Jobs

Time Slicing

• Time Slicing job failures - troubleshooting / known causes

Time Slicing Sync

• 'Time Slicing Sync' job debugging - Available starting in 15.9.1. (Renamed from Time Slicing Group By job in 15.9.2)