Debugging/logs for troubleshooting Clarity Issues

Products

• Clarity PPM On Premise
• Clarity PPM SaaS

Issue/Introduction

This article provides a list of known KBs related to Clarity debugging

Resolution

If the debugging you need is not found here, please also check our knowledge repository as this may not be an all inclusive list.

General:

• Quick summary guide to the log files: which files to provide to Clarity Support
• How Should Logging Levels Be Set?
• App-access.logs - Using for Troubleshooting

Action Trace

• Using Clarity Action Trace
• How to enable SQL Trace for XOG?

Processes/Gel Scripts

• Process debugging - Enabling for Troubleshooting
• Set logging level to see INFO messages for custom GEL scripts

Schedulers (Microsoft Project and Open Workbench)

• Enable Schedule Connect logging for MSP / OWB troubleshooting

• XML, MPP and MSP Logs for Troubleshooting MSP Issues

Email

• How to enable Email Notification Debug logging

Export to Excel

• Export to Excel Debugging

Jaspersoft/Advanced Reporting

• Jaspersoft Debug Logging for Advanced Reporting

Rally Integration

• How to get debug logs for Rally in Clarity

Time Slicing

• Time Slicing Group by Job Debugging - Available starting in 15.9.1

Additional Information

See Searching for known Clarity Issues using Self Service