Enable debug logs for Rally in Clarity

Products

• Clarity PPM On Premise
• Clarity PPM SaaS

Issue/Introduction

Enabling debugging can assist in troubleshooting issues with the Rally Integration such as the Rally Sync job failing. How do I enable debugging logs for Rally/Agile Central issues in Clarity? 

Resolution

     1. Go to Logs in CSA

• • Or log in to Classic Clarity and change the URL as follows after action:
  • SERVERNAME:PORT/niku/nu#action:security.logs 

     2. Go to Logs – Edit Configuration and add the following Categories, going to Appenders STDOUT and AGL: 

• • com.ca.ppm.agl (agl / Debug) 
  • com.ca.ppm.rest (STDOUT / Debug) 
  • com.ca.ppm.rally (agl / Debug) 

It should look like this:

     3. Once you set one server up, repeat for the the additional ones in the server drop down.
     4. If Detect Changes Automatically is NOT selected than you also must restart the app/bg services
     5. Once done please reproduce the issue and provide the following logs for the time frame the issue was reproduce:

• • app-ca.log
  • bg-ca.log
  • app-agl.log
  • bg-agl.log
  • Note: it may be required to also provide the .1, .2, .3 versions of the logs as well depending on how quickly the logs are overwritten.

     6. Once issue is reproduced, disable debugging by changing the status of each category below from Debug to Fatal and click Save

• • com.ca.ppm.agl
  • com.ca.ppm.rest
  • com.ca.ppm.rally