Browser trace in Chrome and IE for troubleshooting Clarity issues

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Article ID: 117599

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Updated On:

Products

Clarity PPM On Premise Clarity PPM SaaS

Issue/Introduction

When troubleshooting Clarity issues, a browser trace will provide the Support team with additional information about the network requests that are generated in your browser.

This article provides instructions on how to capture the trace and ensure the debug files are correctly generated for analysis.

Environment

All supported Clarity and Jaspersoft Releases

Browsers: Chrome and Internet Explorer (IE)

Resolution

Capture content in Chrome Developer Tools

  1. Open Google Chrome and go to the page where the issue is occurring.
  2. From the Chrome menu bar select View > Developer > Developer Tools
  3. From the panel opened at the bottom of your screen, select the Network tab
  4. Look for a round Record button ( Record button ) in the upper left corner of the Network tab, and make sure it is red. If it is grey, click it once to start recording
  5. Check the box next to Preserve log
  6. Click the Clear button ( Clear button ) to clear out any existing logs from the Network tab
  7. Now try to reproduce the issue that you were experiencing before, while the network requests are being recorded
  8. Once you have reproduced the issue, right-click anywhere on the grid of network requests, select Save as HAR with Content, and save the file to your computer
  9. Upload your HAR file to your Support case so that we may analyze it.

Capture content in IE

  1. Press the F12 key
  2. Go to “Network” as shown above if not already selected
  3. Click the Green Arrow to start the trace
  4. Navigate to Clarity.  Once the error comes, please send us:
    • A screenshot of the error displayed
    • Save the content as an XML file

Additional Information

For Microsoft Edge, see: Browser Trace in Microsoft Edge

See also: