PDF Export debugging for Roadmaps

Products

• Clarity PPM On Premise
• Clarity PPM SaaS

Issue/Introduction

Debugging to troubleshoot PDF export-related issues for Roadmaps

Resolution

The following Debug categories can be added to the log configuration screen (/niku/nu#action:security.loggerConfig) with debug in the priority column, and the following as part of the category's column:

• com.ca.ppm.export
• com.ca.platform.osf.object.rest.function.ExportAPI

Steps to enable/disable:

1. Log in to Classic Clarity and change the URL after action: to security.logs
   Example: SERVERNAME:PORT/niku/nu#action:security.logs (Alternatively, go to Logs in CSA)

2. Go to Logs –> Edit Configuration and add the following Categories:

   • com.ca.ppm.export (STDOUT / Debug)
   • com.ca.platform.osf.object.rest.function.ExportAPI (STDOUT / Debug)

3. Repeat the above steps for each additional server in the server drop-down.

4. If Detect Changes Automatically is NOT checked, restart the app/bg services

5. Reproduce the issue and provide the app-ca.log for the time frame the issue was reproduced
   Note: it may be required to also provide the .1, .2, .3 versions of the logs as well depending on how quickly the logs are overwritten.

6. Once the issue is reproduced, disable debugging:

   1. Change the status of the category com.ca.ppm.rdm from Debug to Fatal
   2. Click Save