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How to download Symantec Encryption products from the Broadcom download Portal (And where to find the license number for PGP)

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Article ID: 193931

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Updated On:

Products

Endpoint Encryption Desktop Email Encryption Drive Encryption Encryption Management Server File Share Encryption Gateway Email Encryption

Issue/Introduction

This article will walk you through how to download Symantec Enterprise Division Encryption products from the Broadcom Download portal.

 

TIP!  Scroll down to the "Additional Information" section for many useful articles to help you get started with Symantec Encryption Products!

 

Also, Symantec Encryption has two product lines.  SEE (Symantec Endpoint Encryption) and PGP-Heritage Products like Symantec Encryption Management Server (PGP Universal Server), Symantec Encryption Desktop (PGP Desktop, File Share Encryption, and Desktop Email Encryption).  This will guide you in how to download each.  

 

 

Important Tip: To find out how to obtain your license number for Symantec Encryption Desktop (File Share Encryption, or Email Encryption), Symantec Encryption Management Server, or PGP Command Line, see the following article:

206503 - How to find your license number for Symantec Encryption products

 

Note: To apply updates to Symantec Encryption Products, you will first download the software and then use the respective Upgrade/Update Process outlined in the product documentation.  See the "Additional Information" on the bottom of this KB for additional information on upgrading Symantec Encryption products.

 

 

Resolution

To get started, go to support.broadcom.com and select the “Login” option on the top-right corner:

Go ahead and login with your credentials:

If you have not registered an account, you can register at this same portal by clicking on "Register" and following the steps:

Once you’re logged in, you should see your name appear on the top right:

 

Next, click on “My Downloads” from the menu on the left (Highlighted in yellow):

TIP 1: If you have a support login, but do not have any products available, you will need to obtain your Site ID and register that with your support account.  For information on this, check the "Adding a Site ID to your profile" section of article 142873, which will allow you to associate the entitlements to your account and allow you to download products and log support cases with Symantec Support.

For any issues or if your software is not listed as you expect, please contact Customer Care and they can help you get your account setup:

Tip 2: If your Site ID does not add in the product you were expecting, check your email for your "Contract Number" and contact Customer Care.
If you do not have your email any longer, contact your sales representative and they can help you locate this.

 

Once you are on the downloads page, you will see all the products your entitlement provides.

In this example, we will be searching for “Encryption”, which could show many different products depending on what your entitlements allow:

As you can see above, this entitlement allows for many different Encryption products.  Depending on which Encryption product you would like to use, click on the items to download.

 

TIP: If you are not sure which product to download, check each of the Scenarios below for guidance:



Scenario 1: SEE - If you need to download the "Symantec Endpoint Encryption" or "SEE" software, choose "Endpoint Encryption" from the list.

At the time of this writing, Symantec Endpoint Encryption 11.4 would be the latest version.

Once you click on "Endpoint Encryption", you will get the following listed with "chevron" icon on the far right-hand side of the screen:

Once you click the chevron icon, you'll see a screen similar to the following with the available versions allowed under your entitlement:

We want to download the latest version available in the download portal. 

For At the time of this writing, Symantec Endpoint Encryption version 11.4 was the latest.  The following screen will appear:
TIP: Consult the "Current Version" article for more information on the current versions of all Encryption solutions.

If you agree to the "Broadcom Terms and Conditions", check the box and then click the download icon to start the download and save to your local system.

 


Scenario 2: PGP - If you need to download the PGP software, such as Symantec Encryption Management Server (SEMS) or the PGP server, click on any of the following products:


*Desktop Email Encryption
*Encryption Management Server
*File Share Encryption
*Drive Encryption
*Gateway Email Encryption

Each one of the above will allow you to download the SEMS/PGP server or the PGP/SED Client.   

For this example, I want to download the PGP server, so click on "Encryption Management Server" and you will see the following:

I want to download the latest version, so I am going to click on "10.5.1".  At the time of this writing, 10.5.1was the latest.  

If you are doing a completely new install, get the PGP Server ISO.  

If you are doing an incremental update, get the PGP PUP 

Since I want to do a completely new install, I will download the ISO, and so I will choose "Symantec_Encryption_Web_10.5.1_Full.zip"

 

 

Scenario 3: PGP Standalone client - If you have a need to download the standalone client that does *not* communicate with the PGP Server, use this scenario as the guide.

First, in the My Downloads portal, type "Encryption".  Then click on any of the following options:

*Desktop Email Encryption
*File Share Encryption
*Drive Encryption

In this scenario, I will click on "File Share Encryption":

Expand the above, and select the version you are entitled to.  For this example, we want the latest version and at the time of this writing, 10.5.1 was the latest so we click on "10.5.1":
TIP: Consult the "Current Version" article for more information on the current versions of all Encryption solutions.

 

We want the download for Windows, so we will choose the "Symantec_Encryption_Desktop_10.5.1_Windows.zip file":

 

Scenario 4 - PGP Command Line 

To download PGP Command Line, go to the My Downloads, type in "PGP" in the search field and you may see the following options:

Click on the "PGP Command Line" in the product selection.

Next, expand the product selection by clicking on the "chevron" icon on the right side, and you will see the versions available for download:

We want the latest, and at the time of this writing, 10.5.1 was the latest so we click that:

Now simply download the version you want.  Since 10.5.1 is the latest (and only version on this branch at the time of this writing), we'll choose that and each of these downloads will provide Windows, Linux, macOS, AIX, HPUX and Solaris 

TIP: Consult the "Current Version" article for more information on the current versions of all Encryption solutions.

 

 

Additional Information

Section 1: PGP Encryption Products

157080 - Pictured Installation Guide for Symantec Encryption Management Server

Upgrading Symantec Encryption Management Server

150915 - Symantec Encryption Management Server Benefits and Considerations for upgrading to version 10.5

211876 - Technical considerations when upgrading Encryption Management Server to release 10.5

150133 - Header and body flags that indicate PGP encrypted email for SPAM filter and mail server configuration

180749 - Upgrading Encryption Management Server using a *.pup file

231076 - Using Symantec Encryption Management Server with Oracle Cloud

154069 - Best Practices: Environmental Requirements for Symantec Encryption Management Server clustering (AKA PGP Server)

153721 - Creating a Cluster with Symantec Encryption Management Server

227509 - Migrating from Symantec Encryption Desktop to Symantec Endpoint Encryption (Drive Encryption components)

Upgrading PGP Command Line

232034 - Manage PGP Keys with PGP Desktop or Symantec Encryption Desktop

193931 - How to use Email Encryption with PGP Desktop and Outlook

191087 - How to configure Symantec Encryption Desktop to automatically encrypt Gmail in Outlook

Section 2: Symantec Endpoint Encryption (SEE) Products:

Helpful General-topic KBs:
156303-Symantec Encryption Products Current Version Available

205088 - What's New with Symantec Endpoint Encryption 11.3.1 and 11.4

243136 - Migrating to Symantec Endpoint Encryption Policy Methodologies to SEE Native Policies (From Active Directory Policies)


Install and Setup:
179347 - HOW TO: Install Symantec Endpoint Encryption Management Server (SEE Management Server)

178368 - Configure the Symantec Endpoint Encryption Management Server

240321 - OAuth Communications with Symantec Endpoint Encryption 11.4 and above

180416 - How to Install an SSL Certificate for Encryption Management Server

174725 - Grant Additional Administrators Access to Endpoint Encryption Manager Server Console

214854 - Symantec Encryption Management Server - Database Maintenance Options


Remote Access:
227219 - Making Symantec Endpoint Encryption Management Server Public Facing


Reports:
240649 - Symantec Endpoint Encryption 11.4 Dashboard and Reports

 

Upgrades:
Upgrading Symantec Endpoint Encryption Management Server


Troubleshooting:
155127 - Symantec Endpoint Encryption Client communication and SEE Client Creation troubleshooting steps

174615 - Symantec Endpoint Encryption Help Desk Web Console Showing Blank Page, Generic Titles, HTTP Error or login images are missing

 

Migration Scenarios:

Scenario 1: (PGP to SEE)
227509 - Migrating from Symantec Encryption Desktop to Symantec Endpoint Encryption (Drive Encryption components)

Scenario 2: Moving SEE Clients from the same database to another SEE Management Server with the same Database
154122 - How to Migrate Symantec Endpoint Encryption Management Console and all the clients from one Server to another Server, without moving the existing SQL Server

Scenario 3: Moving same SEE database from one DB instance to another
152340 - How to move the SEE-MS SQL database from one server/instance to another

Scenario 4: Moving from one SEE database to a completely different SEE database.
178631 - How to migrate Symantec Endpoint Encryption version 11 Clients from one Management Server to another

Scenario 5: Migrate from GPO policy to SEE Native for ease of use
243136 - Migrating to Symantec Endpoint Encryption Policy Methodologies to SEE Native Policies (From Active Directory Policies)

 

Section 3: Windows Upgrades/Updates with Symantec Encryption Products
179262 - How to automatically upgrade Windows 10 systems encrypted with Symantec Encryption Desktop 10.4.2.x and 10.5.x

179265 - How to automatically upgrade Windows 10 systems encrypted with Symantec Endpoint Encryption 11

213895 - Deploy or Upgrade Windows 10 automatically using SCCM on systems encrypted with Symantec Encryption Desktop

213890 - Deploy or Upgrade Windows 10 automatically using SCCM on systems encrypted with Symantec Endpoint Encryption

234026 - Machines unable to boot after Windows Update with boot loop for Symantec Endpoint Encryption

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