How to: Enter your License information for PGP Encryption Server (Symantec Encryption Management Server)
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How to: Enter your License information for PGP Encryption Server (Symantec Encryption Management Server)

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Article ID: 175951

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Updated On:

Products

Encryption Management Server Gateway Email Encryption Desktop Email Encryption Drive Encryption Endpoint Encryption File Share Encryption PGP Command Line PGP Key Management Server PGP Key Mgmt Client Access and CLI API PGP SDK

Issue/Introduction

This article explains how to enter the license number on the PGP Encryption Server (Symantec Encryption Management Server) to enable functionality.

 

For information on how to enter the license number for Symantec Endpoint Encryption, see the following article:

206503 - How to find your license number for Symantec Encryption products


276507 - How to: Enter your License information for Symantec Endpoint Encryption version 12

 

Resolution

The PGP Encryption Server license information is displayed on the System / General Settings page in the administration console. Depending on the license number, the fields displayed are either as follows:

  • Maximum users.
  • License Expiration.
  • Features.

or as follows:

  • License Expiration.
  • Features.

If the Maximum users field is not displayed, Encryption Management Server will not issue warnings concerning the number of users. However, you still need to purchase sufficient user licenses.

 

 

You will be prompted to enter your License Number when you install Encryption Management Server from *.iso file. The License Number has the following format:

A1B23-CD4E5-FGHLM-6N7P8-9QRST-VWX

In Encryption Management Server prior to release 3.3.2 MP8 you also needed to enter additional fields such as Name and Organization.

If you upgrade Encryption Management Server, the existing license details are retained.

You may wish to replace an existing license in order to remove the Maximum users field. Please do the following once you have obtained the new license number:

  1. Click on the License button on the System / General Settings page in the administration console.
  2. You are warned You already have a license. Click OK to replace it. Click on the OK button to continue.
  3. Enter the new license number and click the OK button.

 

 

Troubleshooting

If you get the following error message, you are likely using an old license number on the PGP server. 

 

 

All modern versions of PGP Server will now use a new license number scheme.  You first need to get your license number from the download portal, and then you can go to each of the Consumer policies and click the "Use Default" option.

Additional Information

193931 - How to download Symantec Encryption products from the Broadcom download Portal

206503 - How to find your license number for Symantec Encryption products

175951 - How to license Symantec Encryption Management Server

276507 - How to: Enter your License information for Symantec Endpoint Encryption version 12 and above

180234 - How to: Enter your license information for PGP Command Line

180213 - How to: Enter your License information for PGP Encryption Desktop (Symantec Encryption Desktop)

 

153245 - Symantec Encryption Product License concept - How are Symantec Encryption Products licensed (SEE and PGP)

153399 - PGP Command Line license displays as "Invalid" on VMware systems