Finding your license number for Symantec Encryption products (PGP and SEE)

Products

Endpoint Encryption PGP Command Line File Share Encryption Encryption Management Server Desktop Email Encryption Drive Encryption Gateway Email Encryption Information Centric Encryption PGP Key Management Server PGP Key Mgmt Client Access and CLI API PGP SDK

Issue/Introduction

This document will show you how to locate your license number from the Broadcom portal.

IMPORTANT TIP!
Scroll down to the "Additional Information" section for many useful articles to help you get started with Symantec Encryption Products!

Additional Information Topics:
Section 1: Licensing and Downloading Topics
Section 2: PGP Encryption Products
Section 3: Symantec Endpoint Encryption (SEE) Products:
Section 4: Windows Upgrades/Updates with Symantec Encryption Products

Symantec Enterprise Division has two product lines/branches:

1. Symantec Endpoint Encryption
(Drive Encryption and Removable Media Encryption)

The SEE products version 12 and above use a license number. Versions 11.4 and older did not use a license number.

2. PGP Encryption Products

Includes:
PGP Encryption Server (Symantec Encryption Management Server)

PGP Encryption Desktop (Symantec Encryption Desktop)
(Email Encryption, File Encryption, Full Drive Encryption, USB Drive Encryption, File Share Encryption and Virtual Disks).

PGP Command Line
(Encrypting/signing + Decrypting/verifying functionality from the command line)

All of the above products that require a license number can be downloaded from the Broadcom portal.

For more information on how to download Symantec Encryption products and related topics, see the following articles:

193931 - How to download Symantec Encryption products from the Broadcom download Portal
206503 - How to find your license number for Symantec Encryption products

175951 - How to: Enter your License information for PGP Encryption Server (Symantec Encryption Management Server)
276507 - How to: Enter your License information for Symantec Endpoint Encryption version 12 and above
180234 - How to: Enter your license information for PGP Command Line
180213 - How to: Enter your License information for PGP Encryption Desktop (Symantec Encryption Desktop)

To understand how all of the Encryption products are licensed, see the following article KB article:

153245 - Symantec Encryption Product License concept - How are Symantec Encryption Products licensed (SEE and PGP)

Resolution

To find your license number, login to your Broadcom support portal at https://support.broadcom.com. You will be required to login to the portal.

Once you are logged in, click on the "My Entitlements"

You will then see the Entitlements associated with the products you currently own:

As you can see in the example above, the company name is "Service Service Service, Inc" and there appears to be three entitlements.

On the right-hand side of the page, you'll notice the little down arrow chevron icons:

Each of these down arrow chevrons can be clicked to expand the entitlements:

In the example above, you can see this entitlement allows for "Endpoint Encryption", "File Share Encryption", "Gateway Email Encryption" and "PGP Command Line".

NOTE: As of September of 2024, the release of the updated SKU that combines all encryption products for PGP and SEE into the PGP Encryption Suite model. PGP Desktop standalone licenses are no longer included in the SLF license file with this new license format. If you have a PGP Encryption Suite SKU, you must license PGP Desktop clients through enrollment through a PGP Encryption Server. If you renewed your license after the release, you will have a PGP Encryption Suite license and the standalone steps below are not applicable.

PGP Encryption Desktop 11 and above
Once you have found your license SLF file, download it and open it with a text editor.
Look for the license string, which will look something like this:

When you launch the PGP Encryption Desktop client, this is the license number you will be entering into the product.

Starting with PGP Encryption Desktop version 11, you must download the client from the PGP Encryption Server as it is no longer on the download portal as a standalone download.
For more information on this topic, see the following KB:

180244 - HOW TO: Download the PGP Encryption Desktop Client Installers from the PGP Encryption Server

PGP Encryption Desktop 10.5.1 and older
If you have an entitlement for the PGP client, you may see only one license number, such as the following sample:

This desktop client license number will *not* work for the PGP Encryption Server.

For PGP Command Line, you will have a separate license number.
Neither the PGP Encryption Server, nor the PGP Encryption Desktop client license numbers will work with PGP Command Line.

If you run into any further snags, feel free to reach out to Symantec Encryption Support for assistance.