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How to find your license number for Symantec Encryption products

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Article ID: 206503

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Updated On:

Products

Endpoint Encryption PGP Command Line File Share Encryption Encryption Management Server Desktop Email Encryption Drive Encryption Gateway Email Encryption Information Centric Encryption PGP Key Management Server PGP Key Mgmt Client Access and CLI API PGP SDK

Issue/Introduction

This document will show you how to locate your license number from the Broadcom portal.

Symantec Enterprise Division has two product lines/branches:

1. Symantec Endpoint Encryption version version 11
(Drive Encryption and Removable Media Encryption)

 

2. Symantec Encryption Management Server version 10 and Symantec Encryption Encryption 10 - PGP Products
(Email Encryption, File Encryption, Full Drive Encryption, USB Drive Encryption, File Share Encryption and Virtual Disks).

 

The SEE products do not use a license number.

The PGP products (PGP Command Line, PGP Server, PGP Desktop) do require a license number and can be downloaded from the Broadcom portal. 

 

To find out how to download your products from the Broadcom Download Portal, see the following article:

193931 - How to download Symantec Encryption products from the Broadcom download Portal (And where to find the license number for PGP)


To understand how our products are licensed, see the following article KB article:

153245 - Symantec Encryption Product License concept

 

TIP!  Scroll down to the "Additional Information" section for many useful articles to help you get started with Symantec Encryption Products!

Resolution

To find your license number, login to your Broadcom support portal at https://support.broadcom.com.  You will be required to login to the portal.

Once you are logged in, click on the "My Entitlements" 

You will then see the Entitlements associated with the products you currently own:

As you can see in the example above, the company name is "Service Service Service, Inc" and there appears to be three entitlements.  

On the right-hand side of the page, you'll notice the little down arrow chevron icons:

Each of these down arrow chevrons can be clicked to expand the entitlements:

In the example above, you can see this entitlement allows for "Endpoint Encryption", "File Share Encryption", "Gateway Email Encryption" and "PGP Command Line". 

We want to get the license number for the PGP Server, so we'll click on "Gateway Email Encryption" (this is one of the many names the PGP server has based on functionality).

We will click the ribbon icon under the "Licenses":

  This will open the page where you can download your actual license number: 

To download the license file (a .slf file), click the cloud-download icon under the "Action" column.  This will begin the download.  

Once downloaded, open the .slf file with a text editor, such as Notepad, or Notepad++ to see the contents:

If you are going to license the PGP server, use the one listed above "Symantec Encryption Management Server"

If you are going to do a standalone installation of the PGP client (not managed by the PGP server), use the "Symantec Encryption Desktop" license number.

The license numbers above are samples only and not actual license numbers.

 

 

Standalone Client Licenses:

If you have an entitlement for the PGP client, you may see only one license number, such as the following sample:

This license number will *not* work for the Symantec Encryption Management Server.

If you run into any further snags, feel free to reach out to Symantec Encryption Support for assistance.

 

Additional Information

193931 - How to download Symantec Encryption products from the Broadcom download Portal (And where to find the license number for PGP)

 

Section 1: PGP Encryption Products

Upgrading Symantec Encryption Management Server

150915 - Symantec Encryption Management Server Benefits and Considerations for upgrading to version 10.5

211876 - Technical considerations when upgrading Encryption Management Server to release 10.5

180749 - Upgrading Encryption Management Server using a *.pup file

 

Upgrading PGP Command Line

 

Section 2: Symantec Endpoint Encryption (SEE) Products:

227219 - Making Symantec Endpoint Encryption Management Server Public Facing

205088 - What's New with Symantec Endpoint Encryption 11.3.1

179347 - HOW TO: Install Symantec Endpoint Encryption Management Server (SEE Management Server)

178368 - Configure the Symantec Endpoint Encryption Management Server

180416 - How to Install an SSL Certificate for Encryption Management Server

155127 - Symantec Endpoint Encryption Client communication and SEE Client Creation troubleshooting steps

Upgrading Symantec Endpoint Encryption Management Server

174725 - Grant Additional Administrators Access to Endpoint Encryption Manager Server Console

214854 - Symantec Encryption Management Server - Database Maintenance Options

 

 

Section 3: Windows Upgrades/Updates with Symantec Encryption Products
179262 - How to automatically upgrade Windows 10 systems encrypted with Symantec Encryption Desktop 10.4.2.x and 10.5.x

179265 - How to automatically upgrade Windows 10 systems encrypted with Symantec Endpoint Encryption 11

213895 - Deploy or Upgrade Windows 10 automatically using SCCM on systems encrypted with Symantec Encryption Desktop

213890 - Deploy or Upgrade Windows 10 automatically using SCCM on systems encrypted with Symantec Endpoint Encryption

 

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