This article describes the different error codes that appear within the *.log files of Symantec Protection Engine (SPE) 7.9.x, 8.x, 9.x
The list below is for use as debugging codes for the Symantec Protection Engine product.
This information is provided as is. No further interpretation of these codes is offered or available within the scope of this document.
With the raw logs of Symantec Protection Engine, scan errors appear in two parts, the Module and the result code. Here are Module / result code combinations that have appeared in support cases to date, along with the string version of the error:
Module |
Result |
String |
Additional Information |
Antivirus |
11 |
|
|
Generic |
6 |
RESULT_FILE_NOT_FOUND |
|
Generic |
24 |
RESULT_UNEXPECTED_EXCEPTION_CAUGHT |
|
Generic |
34 |
Quarantine configuration is invalid. |
|
Generic |
36 |
RESULT_SCAN_TIMEOUT |
|
Decomposer |
10 |
RESULT_MALFORMED_CONTAINER_DELETED |
|
Decomposer |
17 |
RESULT_OPEN_CONTAINER_FAILED |
|
Decomposer |
21 |
RESULT_FILE_EXTRACT_FAILED | |
Decomposer |
24 |
RESULT_TEMPFILE_ACCESS_FAILED |
|
Decomposer |
26 |
The scanner was unable to allocate new memory (out of memory error) |
|
Decomposer |
27 |
RESULT_SCAN_ENGINE_EXCEPTION |
|
Decomposer |
28 |
A GENERIC error occurred while the decomposer was scanning the file |
|
Decomposer |
36 |
RESULT_FILE_SIZE_TOO_LARGE |
|
Decomposer |
37 |
The item exceed 2GB in size either as a file or when extracted. |
|
Decomposer |
40 |
RESULT_ALGORITHM_UNSUPPORTED |
|
Decomposer |
41 |
unknown algorithm found. |
|
Decomposer |
42 |
CREATE_OUTPUT_FILE_FAILED |
|
Decomposer |
49 |
RESULT_MAX_COMPRESSION_RATIO_LIMIT_REACHED |
204325 |
Decomposer |
52 |
RESULT_DATA_SOURCE_ERROR |
Files may have been altered by some other antivirus or similar entity while it is being sent to SPE for scanning and due to that the Data source error is thrown. |
Insight |
17 |
RESULT_INSIGHT_INTERNAL_ERROR |
175787 |
STARGATE |
10 |
RESULT_DISARM_PROCESS_FILE_FAILED |
232354 - SPE 8.2.x Active content scan causes STARGATE 10 errors |
URL List Lookup |
1 |
233942 | |
URL List Lookup |
8 |
RESULT_CATEGORY_DOES_NOT_EXIST |
177771 |
Error messages that may accompany the above code pairs in SPE 8.2 and newer
The following error messages can appear in the "Error Message" field with any of the above scan errors:
For issues discussed above see the SPE Required Ports document. which identifies all ports and host names that must be accessible in order for all SPE features to work.
The following errors do not cite a module.
Message | Interpretation | Additional Information |
Resource Unavailable |
SPE is not able to write to either a memory or disk location | |
Container violation | The container file, when extracted, is larger than MaxExtractSize. | 242287 |
Please contact support for any of the following:
SPE 8.2.2 Help: