My Entitlements FAQ for downloading Broadcom licenses and products

Products

• Licensing - Symantec Products

Issue/Introduction

Frequently asked questions when downloading Broadcom, CA, and Symantec licenses or products, under My Entitlements.

Resolution

How to obtain Symantec Trial or Evaluation licenses

• Symantec Trial License can be obtained by contacting the Sales Team. A request can be sent to the sales team by submitting the Sales form and one of our Sales Representatives will contact and discuss the needs.

How to get a Symantec NFR licenses

• If you are a reseller looking to obtain an NFR licenses for Non-Production/Demo usage, please send the details to the sales team by submitting the Sales form and one of our sales representatives will contact you.

How to obtain Proof of Concept demonstrations

• In order to obtain trial licenses for all Broadcom Software products, please contact your Sales Account Manager.
• If you are not yet a customer, please contact the Sales team. This team will be able to assist with the setup a Trial or a Proof of Concept demonstration. To contact the Sales team, please navigate to the Sales Contact Form. Complete the form and a Sales Representative will contact you to discuss the needs.

How to get a license key/license file

• License keys/license files can be downloaded using the Broadcom Support Portal. To download the license, please follow the steps mentioned in the article License Download.

How to get a new license file

• Download the license file via Support Portal by following the steps mentioned in the article Symantec License Download. If the issue still persists, open an issue with Broadcom Customer Care.

How to generate SLF files

• SLF files can be regenerated on the Support Portal. To generate the license key, please follow the steps mentioned in the article License Download or contact Broadcom Customer Care.

How to download a Bluecoat license

• Bluecoat licenses are available on the Broadcom Support Portal. To download the Bluecoat license, please refer to Symantec product licenses mentioned in the article License Download.

Unable to view my license files on the Support Portal

• There could be multiple reasons why the license files are not available on the Support Portal. For more details, please refer to the article unable to see the product in License Portal.

Cannot view entire licensing portfolio under "My Entitlements"

• Ensure that your account has access to all the Site IDs for your company.
• If you don't have Site IDs linked to your account, please raise an Additional Site Access request. To get access to the Site ID you may follow the following KB articles Basic Users (Build my profile) or Additional Site IDs to your profile (Existing User)
• Unable to locate a Site ID? Please see the following article Site ID Request Form

How to split, merge, and combine license files

• We no longer support this functionality. If you need any clarifications, please contact your Sales Account Manager.

How to activate license keys

• For any assistance on activating the license file, please open an issue with Broadcom Customer Care.

How to link components/Software add-ons for Network Protection (Bluecoat) Appliances

• To link a software add-on to an appliance, please refer to Add-Ons Linking/De-Linking to the Symantec Appliances.

Add-on missing under the "Software add-on" tab for Network Protection (Bluecoat) appliances on the portal

• For Software Add-on linking to the appliances, please refer to Add-Ons Linking/De-Linking to the Symantec Appliances
• If you are unable to view Add-on on the support portal to link, please contact Broadcom Customer Care.

How to perform Cold Swap for Network Protection (Bluecoat) products

• To perform license swap between hardware appliances, please refer to perform a license swap for Broadcom hardware appliances.

Cannot perform license swap - Spare Unit is missing under the "Swap" tab

• To perform license swap for Hardware Appliances, please refer to perform a license swap for Broadcom hardware appliances.
• If the Spare Unit is missing under the “Swap” tab, please contact Broadcom Customer Care.

How to update the Technical Contact on my Contract

• For updating Technical Contact on Contract, please open an issue with Broadcom Customer Care.

Where to find product End of Life or End of Support Life details

• For End of life and product lifecycle information for Broadcom, CA, and Symantec products Please visit this article on Product Lifecycle