My Entitlements FAQ for downloading Broadcom licenses and products
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Article ID: 145841
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Updated On:
Products
Licensing - Symantec Products
Issue/Introduction
Frequently asked questions when downloading Broadcom, CA, and Symantec licenses or products, under My Entitlements.
Resolution
How to obtain Symantec Trial or Evaluation licenses
Symantec Trial License can be obtained by contacting the Sales Team. A request can be sent to the sales team by submitting the Sales form and one of our Sales Representatives will contact and discuss the needs.
How to get a Symantec NFR licenses
If you are a reseller looking to obtain an NFR licenses for Non-Production/Demo usage, please send the details to the sales team by submitting the Sales form and one of our sales representatives will contact you.
How to obtain Proof of Concept demonstrations
In order to obtain trial licenses for all Broadcom Software products, please contact your Sales Account Manager.
If you are not yet a customer, please contact the Sales team. This team will be able to assist with the setup a Trial or a Proof of Concept demonstration. To contact the Sales team, please navigate to the Sales Contact Form. Complete the form and a Sales Representative will contact you to discuss the needs.
How to get a license key/license file
License keys/license files can be downloaded using the Broadcom Support Portal. To download the license, please follow the steps mentioned in the article License Download.
How to get a new license file
Download the license file via Support Portal by following the steps mentioned in the article Symantec License Download. If the issue still persists, open an issue with Broadcom Customer Care.
How to generate SLF files
SLF files can be regenerated on the Support Portal. To generate the license key, please follow the steps mentioned in the article License Download or contact Broadcom Customer Care.
How to download a Bluecoat license
Bluecoat licenses are available on the Broadcom Support Portal. To download the Bluecoat license, please refer to Symantec product licenses mentioned in the article License Download.
Unable to view my license files on the Support Portal
There could be multiple reasons why the license files are not available on the Support Portal. For more details, please refer to the article unable to see the product in License Portal.
Cannot view entire licensing portfolio under "My Entitlements"
Ensure that your account has access to all the Site IDs for your company.