My Entitlements FAQs for downloading Broadcom licenses and products
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My Entitlements FAQs for downloading Broadcom licenses and products

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Article ID: 145841

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Updated On:

Products

Licensing - Symantec Products Support Portal Support Portal & Access Issues Education: VCF Partner Education: VCF Digital Learning Product Entitlements/Contracts Related

Issue/Introduction

Frequently asked questions when downloading Broadcom licenses under My Entitlements.

  • Enterprise
  • CA Mainframe
  • Symantec
  • VMware

Resolution

Table of Contents

General FAQs

 

How to get trial, proof of concept, or evaluation licenses

How to get NFR licenses

  • To obtain an NFR license for non-production usage, contact our sales team. Once submitted, a sales representative will contact you to discuss your needs.

How to download license key or license files

 

Broadcom Symantec products

 

How to generate SLF files

Unable to view my license files on the Support Portal or cannot view the entire licensing portfolio under "My Entitlements"

How to split, merge, and combine license files

  • We no longer support this functionality. If you need any clarifications, contact your Sales Account Manager or Partner.

How to activate license keys

  • Instructions for activating the license file are not the same for all products. For any assistance in activating the license file, create a ticket with the respective support team by following the instructions mentioned in the link.

How to link components/Software add-ons for Network Protection (Bluecoat) Appliances

Add-on missing under the "Software add-on" tab for Network Protection (Bluecoat) appliances on the portal

How to perform Cold Swap for Network Protection (Bluecoat) products

Cannot perform a license swap or Spare Unit/Cold Standby is missing under the "Swap" tab

How to update the Technical Contact on my Support Contract

Where to find product End of Life or End of Support Life details

 

Broadcom Mainframe and Enterprise products

 

How to obtain LMP license keys?

  • LMP keys are available on the Support Portal. For more details, refer to the article LMP Keys on Support Portal.

Note: Only automated keys are feeding to this area.  Our internal IT team is working on an enhancement to have all LMP keys (automated & manually generated) to feed to this location

Are new LMP license keys required when upgrading to a new machine?

  • If your current keys are site keys, new keys are not required.  Keep in mind that usage must be reported to Broadcom based on the terms of your contract.
  • If your current keys contain machine information, new keys are required. To request a new set of keys, contact Broadcom Customer Care.

How to install LMP license keys?

How to get enterprise license files?

How to install ALP license keys?

How do I request an EKG key for disaster recovery testing?

Note: If site keys are being used, an EKG key is no longer required. The site keys can be used for disaster recovery testing.

How to install or activate Mainframe EKG Keys?

I’m getting key expiration emails from the system. How do I proceed?

  • If your contract is perpetual, then the existing license keys provided originally will work.  
  • If your contact is subscription based, new keys are required. To get the new keys, contact Broadcom Customer Care

My contract has been renewed. Do we need new keys to run our product?

  • It depends upon the contract. If your contract is perpetual, then the existing license keys provided originally will work.  
    If it’s a Subscription contract, the new keys are required. To get the new keys, contact the Licensing Team.

Where can find Dev codes, Material codes, and descriptions for LMP product keys?

  • All the LMP key codes are available on the LMP Listing page on the Support Portal. 

We have recently migrated to the new machine (CPU), do we require a new key?

  • If the existing key is a site key, then the existing license keys provided originally will work. If it is a machine-specific key, then new keys are required. To get the new keys, contact Broadcom Customer Care.

 

Broadcom VMware products

 

Creating and Managing License folders for VMware Products

Merge and Split licenses for VMware Products

Upgrade and Downgrade license keys for VMware products